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Looking for smarter omnichannel CX & actionable customer insights?

Then it's time to get Astute.

Industry leaders trust Astute with their most valuable customer interactions.

Logo - Delta Logo - Vera Bradley Logo - McDonalds Logo - Ford Logo - General Mills Logo - Wegmans

Delight each individual customer.

AI-Powered Self-Service
Help customers help themselves
Using their favorite channels and devices, customers can find assistance 24/7 driven by conversational AI chatbots. Answers can be sourced from a variety of places, like knowledgebases, websites, where-to-buy databases, internal systems, and more. The result? Customers get consistent, instant answers, while contact centers are freed up to tackle more nuanced cases.
Using Astute’s smart self-service, companies like Ford and L’Oréal have decreased inbound customer contacts by 80%.
80%
Modern Agent Desktop
Everything agents need to be rock stars
A single agent desktop combines all channels into a single interface. Smart automation in this best-of-breed CRM takes care of repetitive tasks, including responding to customer emails, and streamlines agent workflow. This frees them to focus on what they love – engaging one-on-one with customers.
Using Astute’s agent tools, Olive Garden reduced their response time by 400%.
Read Case Study
Connected Experiences
Effortless customer engagement
Customers interact with your brand across all sorts of channels – and it’s time to unify those conversations. No matter how customers choose to communicate, whether they’re conversing with a self-service interface or a live agent, context and personalization follows them wherever they go. Transitions and escalations become effortless, and customers never have to repeat their story.
72% of consumers expect agents to already know their contact and product details, plus their customer service history, from the moment they start a support interaction.
72%

Capture first-hand insights to improve CX for everyone.

Comprehensive Data
Organization-wide insight
Gathering first-party data across all customer interactions is like a 24/7 focus group, collecting constant insight into your customers. But that's only the beginning. Astute also makes it easy to flow the data into your corporate data lake, enabling all teams across the organization to leverage these valuable customer insights.
Actionable Insights
Slice and dice the data with BI
With advanced reporting tools from Astute, you’re empowered to turn data into insights, and insights into actions. Using integrations with leading business intelligence platforms like Tableau, teams across the organization can both understand customer trends at a macro level, and easily drill down to deeper insights.
Vera Bradley’s CX team gathers valuable voice of customer insights to share with others in their organization to drive better shopping experiences.
Read Case Study
Improved CX for All
Fix the root cause of customer issues
Use your first-party customer data uncover the root cause of customer issues, allowing you to resolve problems for everyone. By finding and addressing the underlying problem, instead of patching up the symptoms, you're freeing up more time and resources to focus on surprising and delighting customers.

Grow your company.

Differentiated CX
Stand out among your competitors
Leading brands know that their customer experience is a top differentiator. By providing AI-driven customer self-service, enabling seamless transitions between interactions, and empowering your agents to do what they do best, Astute helps you stand out in a crowded market.
The Cheesecake Factory uses Astute to empower their agents “to write a truly ‘memorable chapter’ of every guest experience story.”
See Video
Customer Loyalty
Keep customers happy & loyal
Positive experiences with your product and your brand keep customers coming back. Reducing customer effort is the key, as effortless experiences make it almost automatic for customers to continue buying your products.
96% of customers who must spend a lot of effort to get their issue resolved stop buying from the company.
96%
Greater Efficiency
Do more with your resources
How does Astute drive efficiency to reduce costs? By streamlining and automating the most tedious customer service tasks and deflecting repetitive questions from the call center with AI-powered chatbots. Free up time for more value-added tasks and CX improvements.
Using Astute’s software, Famous Brands reduced the time it takes to resolve a case by 75%.
Read Case Study
75%

Astute is the industry's only customer engagement specialist.

Award-winning digital self-service. Best-of-breed CRM. Powerful customer analytics.

Trusted by leading brands to make customer interactions amazing.

Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video

"With Astute, we’re better armed to share Voice of Customer insights with our Web Experience team. We're able to understand and share insights into customer behavior."

– Susan Campbell, Director of Customer Experience, Vera Bradley

See their story.

Read the Case Study

Explore our award-winning products.

Self-Service
What makes us different
Using their favorite channels and devices, customers can find 24/7 help and support driven by conversational AI chatbots. Answers can be sourced from a variety of places, like knowledgebases, websites, internal systems, and more. Customers get the instant answers they want, but if they need more help, escalation from self-service to an agent is effortless and in-context.
Agent Tools
What makes us different
Our philosophy is that a blended approach delivers the best CX; that is, blending the best of your human agents with the best of automation. Astute’s agent tools focus on automating and streamlining the repetitive and the mundane, while recognizing that AI cannot and should not replace your live agents. Rather, our software empowers them to do their best work through a comprehensive agent desktop, automated customer case QA, and seamless integration of social care channels.
Customer Analytics
What makes us different
Astute enables you to handle one-to-one engagement with individual customers at scale, all while capturing first-party data that delivers actionable insights back to the brand. Collecting this data during every interaction is like a giant, 24-hour-a-day focus group that feeds you invaluable insight straight from your customers. Integrations with leading BI tools let you quickly analyze key data and make stronger decisions.