X
0
  • Support
  • Astute Connect

Blog

Featured
athlete at starting line beginning to fast-track digital cx transformation
Featured
Aug 05, 2019

4 Tips to Fast-Track Your Digital CX Transformation

Digital transformation doesn’t have to be a long, complicated process. You can make meaningful changes to your digital CX more quickly with these tips.
Read More »
Featured
astute agent on desktop screen
Featured
Jul 29, 2019

6 Reasons to Get Excited about Astute Agent 10

Astute Agent 10, the latest version of Astute's industry-leading consumer engagement CRM, is now available.
Read More »
Featured
three coworkers doing a crm implementation
Featured
Jul 17, 2019

7 Steps to a Flawless CRM Implementation

Implementing a new consumer engagement CRM? Follow these seven steps for success.
Read More »
Featured
customer live chatting on mobile phone
Featured
Jul 03, 2019

Live Chat Software for Customer Service: 5 Red Flags to Watch For

To ensure the best live chat app experience for customers, avoid these red flags in your live chat software.
Read More »
Featured
Getting to the Heart of Customer Problems with First-Party Data
Featured
Jun 12, 2019

Getting to the Heart of Customer Problems with First-Party Data

There many problems you can solve with big data customer analytics, like fixing underlying customer issues.
Read More »
Featured
Featured
May 27, 2019

The Real Deal with Chatbots: 3 Takeaways from Industry Trends

What is the real impact of AI, automation, and bots for the customer experience?
Read More »
Featured
Featured
May 13, 2019

Too Much of a Good Thing? How to Handle Social Media Praise More Effectively

How well are you scaling to handle the increased volume of all customer input – praise included?
Read More »
Featured
show me the money or financial impact of customer experience
Featured
May 04, 2019

Show Me the Money! The Financial Impact of the Customer Experience

Think maintaining your current CX is less expensive than providing a better one? Think again.
Read More »
Featured
Featured
May 01, 2019

Using the Digital Service Matrix to Plan Your CX Initiatives

A new framework to measure your company's level of sophistication when it comes to digital CX.
Read More »
Featured
customer interacting with touch screen driving customer service goals and customer service objectives
Featured
Apr 30, 2019

What's the Point? 5 Key Objectives for Customer Service Systems

While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience.
Read More »
Featured
Featured
Apr 19, 2019

5 Call Center Training Best Practices You Should Be Following

Leverage these tips and best practices to create a better experience for agents and customers alike.
Read More »
Featured
Featured
Apr 13, 2019

Customer Care Taking Over Social Media? 4 Things to Keep in Mind

Who's responsible for managing social at your company? For many companies, the answer is: "It's complicated."
Read More »
Featured
Featured
Apr 05, 2019

What Are the Stages of the Customer Lifecycle?

The six stages of the customer lifecycle represent the journey a customer takes to move from awareness to advocacy.
Read More »
Featured
measuring tape showing how to measure customer engagement
Featured
Mar 27, 2019

What You Need to Know about Measuring Customer Engagement

Don't overlook service metrics, as they have an important impact on customer engagement.
Read More »
Featured
Featured
Mar 19, 2019

13 Surprising Examples of Facebook Messenger Chatbots

Facebook Messenger can enhance CX throughout the journey, from brand awareness to shopping to support.
Read More »
Featured
Featured
Mar 07, 2019

What Is a Specialized CRM and Why Should You Care?

Which is right for you, a best-of-breed, specialized CRM or a generalized CRM? Learn the pros and cons of each.
Read More »
Featured
Featured
Feb 28, 2019

Is Your Social Media Strategy Falling Behind?

Astute SVP Shellie Vornhagen shares four indicators your social media strategy could be headed for trouble.
Read More »
Featured
man on phone interacting with customer touch points
Featured
Feb 18, 2019

Customer Touch Points: 4 Simple Steps for Improving Experiences

Instead of trying to fix the entire customer journey in one go, start with a single customer touch point.
Read More »
Featured
Featured
Feb 11, 2019

9 Important Call Center Industry Standards & How to Beat Them

How do you stack up against industry benchmarks for response times and agent efficiency metrics?
Read More »
Featured
Featured
Feb 03, 2019

Differentiating on Service: Why It Matters and How to Master It

80% of consumers would pay more for a better experience. A great product is no longer enough to differentiate.
Read More »
Featured
Featured
Jan 23, 2019

7 Customer Self-Service Examples (and Practical CX Advice)

Learn seven best practices for implementing digital self-service, including customer examples.
Read More »
Featured
Featured
Jan 19, 2019

4 Contact Center Models That Will Make Your Life Easier

Which framework makes the most sense for setting up and operating your contact center?
Read More »
Featured
Featured
Jan 09, 2019

5 Reasons Integrated Agent Knowledge is Essential for Customer Case Management

Optimize your agent desktop experience by embedding valuable knowledge tools directly into their workflow.
Read More »
Featured
Featured
Jan 06, 2019

How to Improve Average Handle Time in 5 Simple Ways

Balance efficiency and quality with these five steps to improving AHT while still providing stand-out service.
Read More »
Featured
Featured
Jan 03, 2019

The CX Revolution Will Be Personalized – And AI Will Help Lead It

Astute CTO Alex George shares his perspective on the challenges brands face to create differentiated CX.
Read More »
Featured
Featured
Dec 20, 2018

What is Robotic Process Automation (RPA) and What Does It Have to Do with Customer Care?

Learn how robotic process automation, or RPA, can make a positive impact on the customer experience.
Read More »
Featured
Featured
Dec 11, 2018

2018 In Review: 3 Fundamental Shifts in the Customer Care Industry

Astute CEO Ray Carey explores three themes in the market and what they mean for customer care teams.
Read More »
Featured
Featured
Nov 30, 2018

3 Unique Knowledge Management Challenges for Your Distributed Workforce

Knowledge management and knowledge transfer can be major pain points with a distributed workforce.
Read More »
Featured
Featured
Nov 04, 2018

Real Talk on Chatbots: 6 Best Practices for Virtual Agents

You'll get more value from your virtual agent if you think strategically and holistically about customer self-service.
Read More »
Featured
Featured
Oct 26, 2018

3 Times When You Might Not Want to Use a Customer Service Chatbot

Are there certain customer interactions that should be handled by a live agent vs. a virtual agent?
Read More »