Aug 18, 2014

Surprise! SMBs Need CRM, Too

For large corporations, customer relationship management (CRM) software is critical. These enterprises simply have far too many customers with varying needs not to keep their information organized and easily accessible.
Aug 31, 2014

Do You e-Care? The Digital Experience for Customers

Digital customer service, or e-care, is enabling companies to reduce costs and offer improved customer experiences. But what challenges do you need to overcome first?
Aug 07, 2014

Prevention is Better than Cure for Reputation Management

For reputation management, here are 5 ways to prevent customer service issues.
Aug 02, 2014

Why Technology Should Support (Not Drive) Your Customer Engagement Strategy

In the age of the customer, it's easy to expect technology to do all the work. But the tools are only as good as your customer engagement strategy.