Feb 19, 2016

What is Social Relationship Management?

Every hour of every day, millions of conversations are taking place on social sites. In fact, not surprisingly, social sites and blogs account for 23 percent of all our time spent online. No matter your generation, or what business you are in, you have most likely heard about the importance of social media for branding and customer relationship management (CRM).
Feb 10, 2016

Creating Excellent Web Self-Service Experiences: Part 1

As consumers become more tech-savvy, they have higher expectations of web self-service. More than 70 percent of consumers say they actually prefer self-service as a starting point. Organizations should hold web self-service to the same standards of effectiveness and quality as their call centers if they want to reap the rewards of higher satisfaction and reduced costs.
Feb 11, 2016

Creating Excellent Web Self-Service Experiences: Part 2

Did you know that more than 70 percent of customers prefer to use web self-service as a starting point? Consumers have high expectations for self-service experiences, presenting an enormous opportunity for companies to differentiate themselves (and realize bottom-line savings) through outstanding self-service.
Feb 12, 2016

Creating Excellent Web Self-Service Experiences: Part 3

Web self-service has become the preferred mode of initial customer communication, providing massive potential for companies to wow their customers with advanced self-service technologies. Successful service interactions lead to higher customer satisfaction and retention, as well as reduced costs.
Feb 15, 2016

Product Updates: February 2016

As you update your Astute products, you’ll find new features and enhancements, including dual video cameras, file uploading capabilities, integration with Salesforce, faster response times in Astute Social and a completely new interface within Astute Knowledge that allows you to seamlessly integrate into SOS for escalation.
Feb 13, 2016

Creating Excellent Web Self-Service Experiences: Part 4

Customers prefer to use web self-service to find answers to their questions, challenging companies to provide effective and useful self-service interactions. Web self-service solutions have the potential to improve customer retention and website conversion while lowering service costs.