There’s a Bot for That: The Rise of AI on the Internet [Infographic]

Chatbots are about to radically change how companies and consumers communicate. Almost two-thirds of consumers interact with companies via chat, and they expect immediate responses 24/7. By automating chat using bots, you can afford to meet these new demands.

Not sure what that means for you, or what a bot is in the first place? You’re not alone.

View the infographic below to learn about bots and how they’re going to change the fundamentals of customer communication.Click to Tweet (Click the image to view full-size, or download the PDF).

infographic about chatbots for customer service

Consumers want to talk to brands as casually as they talk to their friends and family, and they expect an immediate response 24 hours a day, seven days a week. Providing such a high level of service is impractical—if not impossible—for most companies without automating part of the process. However, until recently, technological limitations forced brands to compromise on customer experiences. But now, bots are radically changing the customer communication game.