Showing results for "Customer Experience"
Sep 10, 2019
You'll get more value from your virtual agent if you think strategically and holistically about customer self-service.
May 04, 2019
Think maintaining your current CX is less expensive than providing a better one? Think again.
May 01, 2019
A new framework to measure your company's level of sophistication when it comes to digital CX.
Apr 30, 2019
While contact resolution is priority number one, there are four other goals that have a major impact on the customer experience.
Apr 05, 2019
The six stages of the customer lifecycle represent the journey a customer takes to move from awareness to advocacy.
Feb 18, 2019
Instead of trying to fix the entire customer journey in one go, start with a single customer touch point.
Feb 03, 2019
80% of consumers would pay more for a better experience. A great product is no longer enough to differentiate.
Jan 03, 2019
Astute CTO Alex George shares his perspective on the challenges brands face to create differentiated CX.
Dec 20, 2018
Learn how robotic process automation, or RPA, can make a positive impact on the customer experience.
Oct 26, 2018
Are there certain customer interactions that should be handled by a live agent vs. a virtual agent?
Oct 24, 2018
Online reviews are critical to how your restaurant locations are perceived by current and potential customers.
Oct 15, 2018
Key takeaways from the 2018 Connect Conference and what we're looking forward to for the rest of the year.
Jul 23, 2018
Millennial consumers are demanding more transparency, responsiveness, and convenience than ever before.
May 01, 2018
The best way to prove ROI on customer investments is through careful, insightful analysis of customer data.
Apr 10, 2018
Between everyday travel frustrations and high-profile outages, airlines face many customer relationship challenges.
Jan 30, 2018
Enterprises are making huge investments in mobile. Yet apps are often lacking effective in-app support.
Jan 02, 2018
How is this generation re-shaping the CPG industry, and how can CPG brands unify experiences across channels?
Nov 04, 2017
Savvy marketers must understand that businesses no longer control the conversation surrounding their brand.
Nov 01, 2017
To deal with rising customer expectations, many companies are implementing narrow AI.
Oct 27, 2017
Every leading company is collecting as much information as they can to create better experiences.
Oct 25, 2017
How have Millennials caused shifts in the restaurant industry, and how can brands best engage this generation?
Oct 23, 2017
Auto OEMs and dealers have historically focused more on the sale of the car than the customer experience.
Oct 18, 2017
In part two of this series, we take a look at what retailers must do to capture the loyalty of the digital-native generation.
Oct 11, 2017
How are Millennials re-shaping the auto industry, and what must your brand be doing to engage this generation?
Oct 11, 2017
The CPG industry faces serious challenges. How can CPG companies stay competitive against the odds?
Sep 29, 2017
So much of our lives are touched by technology, improving the experience. What's the impact on restaurant brands?
Sep 01, 2017
As you fight to stay competitive in a saturated market, here are ways you can ensure your business stays on top.
Aug 14, 2017
Consumers love shopping online, but they have quite a few complaints, too. How can retail brands compete?
Jul 13, 2017
What keeps automakers up at night? Millennials aren't buying cars like the generations before them.
Jun 27, 2017
Today's consumers want authenticity, not contrived, scripted experiences. Learn how to move past call center scripts.