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Blog

May 16, 2017

Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication

This month, Fanimation's Customer Care Center went live with Astute Solutions' customer engagement CRM, ePowerCenter. Included in the solution is the ability to capture and respond to customer requests, features designed to make case management easier for contact center agents, and robust voice of the customer (VOC) analytics.
May 02, 2017

Astute Solutions Honored as Gold Stevie® Award Winner in 2017 American Business Awards

Astute Solutions was named the winner of a Gold Stevie® Award in the New Software category in the 15th Annual American Business Awards today. The consumer engagement software firm's chatbot product, Astute Bot, won the top honor in its category.
Mar 30, 2017

Land O'Lakes Dairy Foods Consumer Affairs Team Leverages Astute Social to Host Test Kitchen Event on Facebook Live

Land O’Lakes Dairy Foods Consumer Affairs Team hosted its first-ever Facebook Live event in February, featuring their Test Kitchen experts demonstrating party-ready recipes and answering questions from viewers in real time using Astute Social.
Mar 15, 2017

Astute Solutions Welcomes Abey Joseph as Vice President of Development

Astute Solutions today announced the addition of Abey Joseph to their executive team. He will serve as Vice President of Development reporting to Chief Technical Officer Alex George.
Dec 07, 2016

Astute Solutions Joins the Cloud Security Alliance

Astute Solutions has joined the Cloud Security Alliance STAR program (Security, Trust & Assurance Registry). As a member, we join more than 200 other businesses in demonstrating our dedication to providing secure technology products.
Nov 28, 2016

Astute Solutions More Than Doubles New Hires in 2016

Astute Solutions has hired more than double the amount of employees in 2016 than in 2015. The new teams will help continue the accelerated growth at Astute.
Oct 09, 2016

Astute Solutions Welcomes Ray Carey as Chief Operations Officer

Astute Solutions today announced the addition of Ray Carey to their executive team. He will serve as Chief Operations Officer reporting to CEO Joseph Sanda.
Aug 27, 2016

Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe

Astute Solutions today announced their selection by Ford to implement Astute Knowledge across 21 European countries, supporting 18 different languages. Included in the solution are Astute’s artificial narrow intelligence (ANI) and patented natural language processing capabilities.
Jul 30, 2016

Astute Solutions Brings Smart Social Media Management to Mobile Devices

Astute Solutions announced today the release of the Astute Social™ mobile app, to provide access to the real-time functions of its web-based social media management platform. The app is designed to help companies meet their customers’ growing demand for immediate social responsiveness, even on nights, weekends, and holidays.
Jul 18, 2016

Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights

Marketing and customer experience professionals know that social media engagement happens in the moment. Astute Solutions, makers of smart customer engagement software, recently released Command Center, a new analytics dashboard within their Astute Social™ software that shows comprehensive social media data in real time.