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Feb 02, 2017

Are You PCI Compliant? 12 Requirements for Customer Data Security

Keeping your customer's confidential information private and secure is a substantial part of earning your customer's loyalty and trust. In fact, all companies who accept, process, store or transmit credit card information must maintain secure environments under compliance of Payment Card Industry Data Security Standard (PCI DSS). Even if you use a service like PayPal or only accept credit cards over the phone, your organization will be held to PCI requirements.
Nov 04, 2016

Customer Data Security Part 4: Consumer Privacy and You! The Shared Responsibility Model

Cloud services have increasingly become a critical part of many organizations today -- and cloud customer service is no exception. The ability to solve business problems without having to deal with the headaches of owning the technology is extremely compelling. Many companies are reaping the benefits of the cloud, cutting costs and focusing on their core business. However, there are a few things to think about when you purchase these services, especially when it comes to compliance and privacy issues.
Oct 09, 2016

Customer Data Security Part 3: Privacy Shield and Engaging Consumers in the EU

One of the biggest consumer privacy events of this year was the release of the new EU/US Privacy Shield agreement. This installment of our Consumer Data Security Series will give you some background on the agreement, what it entails, and how to comply with it.
Sep 15, 2016

Customer Data Security Part 2: What You Need to Know about PCI Compliance

In this article, we are taking a look at regulations that have unique characteristics due to their focus on a particular industry sector. We'll use the example of PCI DSS, or the Payment Card Industry Data Security Standard. Many of the requirements for PCI DSS fall into some the patterns we discussed in our previous article. But what is notable in this case is the increased focus on a very specific type or class of information: The information required to execute a credit card transaction and access to any related financial records.
Sep 02, 2016

Customer Data Security Part 1: Common Privacy Regulations for Consumers

Over the last decade, a number of government and industry groups have formalized their positions regarding the protection of consumer privacy and personal identity protection. Some initiatives originated in the realm of overall consumer protection, while others were meant to combat fraud and financial risk. Regardless, most of these regulations have a certain common elements.