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Nov 30, 2018

3 Unique Knowledge Management Challenges for Your Distributed Workforce

Knowledge management and knowledge transfer can be major pain points with a distributed workforce.
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Oct 26, 2018

3 Times When You Might Not Want to Use a Customer Service Chatbot

Are there certain customer interactions that should be handled by a live agent vs. a virtual agent?
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Oct 24, 2018

How to Use Your Online Restaurant Reviews to Improve Guest Experiences

Online reviews are critical to how your restaurant locations are perceived by current and potential customers.
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Oct 15, 2018

7 Things We Learned from Astute Connect 2018

Key takeaways from the 2018 Connect Conference and what we're looking forward to for the rest of the year.
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Sep 30, 2018

Can Chatbot Escalation Be a Two-Way Street?

How do you feel about human agents working back and forth with customer service bots?
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Sep 24, 2018

Helping Your Customers Find Where to Buy is Easier Than You Think

Loyal customers want to find out where they can buy your products. Are you pointing them in the right direction?
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Aug 29, 2018

Are You Getting the Most Value from Your Customer Service Chatbot?

Forrester has released a report uncovering how brands could get more value from rolling out chatbots.
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Aug 01, 2018

6 Steps to Building a Better Knowledgebase Article Template

Ensure your knowledgebase article templates deliver the right information to the right audience at the right time.
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Jul 30, 2018

5 Tips for Globalizing Your Consumer Care Systems

Any effort to globalize consumer care systems, no matter the complexities, has some common threads.
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Jul 23, 2018

Millennial Pet Parents Demand Better Experiences as Industry Grows

Millennial consumers are demanding more transparency, responsiveness, and convenience than ever before.
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Jul 19, 2018

When No News is Good News: The Impact of Negative Press on Your Brand

In the age of social media meltdowns and viral videos, there's another threat that makes other crises even worse.
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Jul 09, 2018

What Do the Best Chatbots Have in Common?

Learn how the best chatbot features and functions translate into more personalized customer experiences.
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Jun 28, 2018

Benchmarking Best Practices for Mobile Customer Experience

Follow these three best practices to build and grow mobile as part of your omnichannel CX strategy.
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Jun 21, 2018

Second Half Update: How Are Your CX Priorities Holding Up?

It never hurts re-assess your needs, goals, and progress thus far and strategically consider your next steps.
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Jun 05, 2018

There's a Conversation Happening Around Your Brand – Are You Listening?

Learn why social data matters in uncovering more robust VOC insights to deliver on ever-evolving expectations.
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May 15, 2018

7 Do's and Don'ts for Clearer Voice of Customer Insights

You know you need a VOC program, but how can you make sure you're getting the most accurate insights?
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May 07, 2018

4 Customer Service Problems AI Solves to Reduce Costs & Improve CX

AI in customer service been steadily increasing over the years, but what about its impact on live support agents?
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May 01, 2018

4 Customer Experience Metrics You Might Be Overlooking

The best way to prove ROI on customer investments is through careful, insightful analysis of customer data.
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Apr 20, 2018

Product Updates: April 2018

What's new across the Astute product suite? See the latest updates from our Product Team!
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Apr 10, 2018

5 Ways for Airlines to Create First-Class Customer Relationships

Between everyday travel frustrations and high-profile outages, airlines face many customer relationship challenges.
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Apr 09, 2018

Mobile App, Messenger, or Website: Which is Best for Your Bot?

Choosing the best channel to implement a customer service chatbot can be simpler than you think.
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Apr 04, 2018

3 Steps to Make Any Brand Crisis Situation Much, Much Worse

Most brands will experience some kind of PR or social crisis. In fact, your team may need to survive several of them.
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Mar 28, 2018

See How These Retail Chatbots are Evolving E-Commerce CX

Retailers are discovering virtual assistants provide value by engaging new customers across channels.
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Mar 21, 2018

CRM Quality Assurance: 4 Steps to Cleaner Data Using Artificial Intelligence

There's a better way to ensure 100% of your cases are accurately coded. Clean up your data using automation.
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Mar 13, 2018

How the Best Brands Improve Customer Service: 5 Expert Tips

The front lines of customer care can make or break customer loyalty. What do leading brands do differently?
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Money flies out of a wallet, representing the damages of product recall
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Feb 26, 2018

Recall Management Best Practices: 4 Steps to Minimizing Damage

From identifying early warning signs to monitoring customer reactions, here are 4 best practices for managing a recall.
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Feb 09, 2018

5 Ways to Minimize Agent Turnover in Your Contact Center

Dealing with upset customers every day is no picnic. Here's how to improve agent engagement and reduce turnover.
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A brief history of self-service
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Feb 05, 2018

From Piggly Wiggly to Chatbots in 100 Years

Chatbots are quickly becoming the new normal. How has self-service has evolved over the past century?
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Jan 30, 2018

6 Ways to Deliver In-App Support for Customers on the Go

Enterprises are making huge investments in mobile. Yet apps are often lacking effective in-app support.
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Jan 16, 2018

PR Crisis Management in a Social World

Did you know a PR crisis can spread internationally over social media within only an hour?
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