Creating amazing customer experiences & harnessing the power of customer data.
What We Do
You’re being asked to do more: more customer contacts, more channels, more complexity. Astute allows you to address the unique challenges of customer engagement. Our AI-driven software allows companies to provide effortless customer experiences across channels and devices, and empowers contact center agents with smart tools – all while delivering first-party customer data and actionable insights back to the brand.
Astute empowers you to delight individual customers with frictionless, omnichannel experiences. And the first-party data collected during every interaction is like a giant, 24-hour-a-day focus group that feeds you invaluable insight straight from your customers. Everybody wins.
Who We Are
Astute’s been building the future of consumer engagement software since 1995. We’re headquartered in Columbus, Ohio, with regional presence in Amsterdam, London, and Sydney. Over the years, we’ve created a broad product portfolio including agent tools, like CRM/agent desktop and social care; customer self-service, like chatbots and smart escalation, and powerful analytics that leverage first-party customer data.
We’re driven to empower companies serve their customers while serving their internal stakeholders. Our mission, now and into the future, is to help brands make the most of every customer interaction.
As an evangelist for what’s possible, Alex helps grow Astute's capabilities in technology, strategic partnerships and new business models. He leads our Product Management and Development organizations, setting the vision and strategy for our products. He is a crucial leader for our engineers that execute on our strategic priorities.
Alex has received a number of awards for innovation and leadership including Gartner's Cool Vendor 2010, CEO awards, Innovation Awards, and has a number of patents filed with the US Patent Office.
Prior to Astute Solutions, Alex was founder and CEO of Gamma Engineers Inc. and Speechlabs Inc. Gamma Engineers built SRM, a SaaS solution that provides Social Media Monitoring, Social Relationship Management and Social Media Analytics. Gamma Engineers also developed a Smartphone Platform that won Gartner's "Cool New Vendor for 2010" in the mobile space. At Speechlabs, he helped design and build a Speech Recognition product for voicemail transcription and real-time transcription for contact centers. Prior to Speechlabs, he was responsible for the Business Process Outsourcing (BPO) consulting and technology division of iGATE.
Phil is an accomplished finance executive with more than 25 years of experience achieving revenue growth and scaling private equity-backed businesses. A graduate of the College of William & Mary, his previous financial leadership roles include NBC, AOL, LexisNexis, and most recently Two Labs, an Ohio-based pharmaceutical consulting company.
After the Acquisition of Ventyx by Swiss based ABB Ltd, Richard relocated to ABB’s Headquarters in Zurich to help coordinate the integration of Ventyx into the larger ABB organization.
Richard is a British Citizen, and works out of Astute’s EMEA headquarters in Amsterdam. He is married with young children. When time allows he enjoys cycling, skiing and watching rugby.