One of the biggest costs in any contact center is agent training. It often takes weeks before new hires are ready to start taking calls. With Astute, you can train your agents once on your CRM software and let the software take it from there. Automation including suggested next actions, prefilled customer information, and auto-generated emails help new agents perform better with less training, and an integrated knowledgebase ensures they can find the answers they need without leaving the CRM case screen.
Contact centers throughout your organization (consumer relations, credit, and dealer support) can see big gains by decreasing agent training time.