Nine out of 10 consumers expect a company to offer a self-service customer support portal, and 65% feel good about a company when they can solve a problem themselves. In fact, when Astute Solutions clients implement self-service, they see adoption rates of up to 92%.
By enabling customers to find the answers they need without involving a human agent, self-service can deflect at least 15% of phone calls and 15% of email from your consumers relations, credit, and dealer support contact centers.