Over 70% of agents say system complications and inefficient tools make solving problems more difficult, leading to frustration for them and their customers. Meanwhile, almost three-fourths of customers say that valuing their time is the most important thing a company can do to provide them with good service.
The key to improving efficiency and saving your customers time is the right technology, including a unified desktop that puts everything agents need at their fingertips without having to switch screens. Do you know how much time you're losing with inefficient call center processes?