Imagine that, instead of training your contact center staff on the details of every product you manufacture, you could train them on CRM software -- where the answers are already provided. An agent-facing knowledgebase allows your staff to search for answers and product information without leaving their CRM case screen. The CRM also provides guidance by suggesting next best actions, pre-filling known customer information, and auto-generating email follow-ups for agents to review and send.

Astute's suite has been shown to reduce new agent training time by 30% or more. To see how much you could save on training costs, fill out these fields.

Interested in learning more about how Astute's software suite can help you with these challenges? Request a personalized demo.

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In addition to the above, consider one more impact that smarter consumer engagement software can have on your bottom line: mitigating compliance and legal risk. Did you know that, each year, Fortune 500 companies spend an average of one third of their profits on litigation?

In order to comply with regulatory communication requirements, and identify potentially litigious consumers before situations escalate, your brand needs consumer engagement software that can maintain correct, accurate information for agents to use and to serve as a comprehensive audit trail for customer communication.