Imagine that, instead of training your contact center staff on the details of every product you manufacture, you could train them on CRM software -- where the answers are already provided. An agent-facing knowledgebase allows your staff to search for answers and product information without leaving their CRM case screen. The CRM also provides guidance by suggesting next best actions, pre-filling known customer information, and auto-generating email follow-ups for agents to review and send.
Astute's suite has been shown to reduce new agent training time by 30% or more. To see how much you could save on training costs, fill out these fields.