Today's consumers want to try to find their own answers before contacting your brand. Research shows that 90% of consumers now expect companies to offer self-service customer support. In fact, Astute Solutions clients see customer self-service adoption rates of up to 92%.

Through our experience with consumer brands over 20+ years, we estimate that self-service can deflect at least 15% of phone calls and 15% of emails from the contact center, equipping customers to find their own answers without ever involving a human agent.

Interested in learning more about how Astute's software suite can help you with these challenges? Request a personalized demo.

Number of phone calls into your contact center per year
Average handle time for phone calls (in minutes)
Number of emails per year
Average handle time for emails (in minutes)
Average hourly wage for agents
Calculate
Results
By using a smart self-service solution, you could save agents
hours
freeing them up for more complex or important tasks.
That adds up to an annual savings of
Email Your Results

In addition to the above, consider one more impact that smarter consumer engagement software can have on your bottom line: mitigating compliance and legal risk. Did you know that, each year, Fortune 500 companies spend an average of one third of their profits on litigation?

In order to comply with regulatory communication requirements, and identify potentially litigious consumers before situations escalate, your brand needs consumer engagement software that can maintain correct, accurate information for agents to use and to serve as a comprehensive audit trail for customer communication.

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