Gartner predicts that by 2020, customers will manage 85% of their relationship with a brand without interacting with a human. That’s not surprising considering that one-third of consumers would rather clean a toilet than talk to a contact center agent!
Consumers are eager to find the information they need on their own, and with Astute’s digital self-service software, you can meet that demand by delivering the one right answer, tailored for each customer. As a result, more interactions will be solved before they reach an agent, decreasing your contact center costs.