Want to learn how to create useful and effective customer journey maps? Join the webinar on Tuesday, April 18 at 1:00 PM ET.



  • Astute Connect 2017

    Customer Conference | Astute Connect 2017

    Sunday, April 2 - Wednesday, April 5, 2017 | Astute Connect provides a unique opportunity for customers to gain valuable insights, participate in industry roundtables, receive interactive training, network with peers, and much more.

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  • Search Customization in ePowerCenter customer webinar training

    Search Customization in ePowerCenter

    Wednesday, April 5 at 11:00 AM ET | Learn how to use ePowerCenter’s powerful search customization options to maximize your agents’ efficiency.

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  • Customer Journey Mapping webinar

    Customer Journey Mapping

    Tuesday, April 18 at 1:00 PM ET | We know consumers don’t have the same goals or preferences, causing them to interact differently with brands. They have high expectations of their experiences, and you must consistently meet their expectations to keep them coming back.

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  • Assess Your Customer Experience in 5 Key Areas webinar

    Assess Your Customer Experience in 5 Key Areas

    Thursday, April 27 at 10:00 AM ET and Tuesday, May 16 at 1:00 PM ET | Is your customer experience good enough? It’s a critical question, but one that’s not easy to answer. Astute’s new CX maturity assessment breaks it down into straightforward questions in five key areas.

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  • Getting Started with Bots webinar

    Getting Started with Bots

    Thursday, May 25 at 10:00 AM ET and Tuesday, June 13 at 1:00 PM ET | Bots are more than just a buzzword—they’re an entirely new way of managing customer engagement. Give your customers the always-on, personalized self-service they want without adding significant costs.

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  • Astute Solutions Webinars

    View On-Demand Webinars

    Missed a live session? Check out Astute webinars on-demand.

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