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Meet Astute Bot

Meet Astute Bot, the award-winning conversational concierge that helps customers find what they need, whenever they need it.

Learn more about Astute Bot.

Want to harness the power of artificial intelligence to deliver better customer experiences? Astute Bot enables you to deliver sophisticated experiences at any time and on channels where your customers are already engaged. Whether customers are on your website, your mobile app, or popular messaging platforms, this conversational interface can understand what they need and help them get it.

Powered by natural language processing, the bot interprets the intent of the customer's request, then determines the best path for resolution. Leveraging a number of artificial intelligence technologies, the chatbot can gather and synthesize information from authored content, internal and external sources and API connections — returning a meaningful, device-optimized response to each consumer.

Astute Bot is also smart enough to know when it should escalate to a human, passing along the complete context of the interaction to the live agent and creating the perfect balance between virtual and live customer service. Astute Bot is the conversational concierge that's more than smart.

And the industry agrees -- Astute Bot has been recognized by three different award organizations as one of the best new software products of 2017. It was named the winner of a Gold Stevie® Award in the New Software category in the American Business Awards, the winner of a Gold Stevie® Award in the Best New Software category in the International Business Awards, and also earned the prestigious Silver status in the 9th Annual Golden Bridge Awards®.

Astute Bot allows consumers to have conversations with brands to complete a variety of interactions, such as finding a product, checking in for a flight, getting help with questions, and so on. These interactions can happen across many devices and channels, including web chat, messaging apps like Facebook Messenger and WeChat, and voice-based virtual assistants, like Amazon's Alexa. By providing seamless escalation to a human agent when needed, Astute Bot helps brands strike a perfect balance between serving large volumes of customers and providing the human touch necessary for certain customer interactions.

Features of Astute Bot include always-on service, proactive engagement, conversational commerce, device and channel-optimized responses, machine learning, smart escalation, and the ability to leverage multiple data sources to provide correct answers.

Want to see Astute Bot in action? Request a personalized demo today. And be sure to ask about our Bot Quick Start program, which enables your brand to get a chatbot up and running in a matter of weeks, delivering maximum value over a shorter timeframe.