Astute SolutionsOmni-Channel Engagement

Multi-channel? So last season.

Consumers are demanding true omni-channel experiences, complete with seamlessly flowing interactions. But a disconnected structure behind the scenes puts the customer experience at risk.

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"Many retailers who have [omni-channel] programs in place today — some for many years — are just beginning to understand the impact that offering omni-channel fulfillment has had on their business."

– Forrester Report on Omni-Channel Strategy

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