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The company's conversational customer self-service solution recognized by the Business Intelligence Group

COLUMBUS, Ohio—Astute today announced its digital self-service chatbot product, Astute Bot, has been named a winner in the 2019 BIG Innovation Awards presented by the Business Intelligence Group.

Consumer brands are discovering the benefits of chatbots to improve the customer journey. Astute Bot is a conversational interface, driven by natural language processing and narrow AI that allows consumers to have conversations with brands to complete a variety of interactions across digital channels like websites, apps, SMS, and social messaging.

Astute Bot is innovative because it blends artificial and human intelligence to provide the best customer experience, allows enterprises to provide the omnichannel, always-on support their consumers demand while letting consumers interact with brands on their own terms.

The 2019 BIG Innovation Award represents the 6th product award win for Astute Bot since its release. Other recipients of this year's BIG Innovation Award include Dow Chemical, IBM, Mastercard Labs, and Walgreen's.

“This year’s winners show just how deep a role innovation plays in nearly every aspect of business,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Astute as they are leading by example and making real progress on improving the daily lives of so many.”

"We are gratified that Astute Bot has received this level of recognition in the market," said Alex George, CTO at Astute. "Our team is dedicated to helping companies create innovative experiences that drive both efficiency and customer loyalty."

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

About Astute

Astute builds AI-driven software for the future of consumer engagement. We help the world’s best brands enhance engagement with their consumers by contextually blending human and artificial intelligence. Astute’s technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty. 

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

This release originally appeared on Business Wire.