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Conversational AI product Astute Bot receives top honor in new software category

Astute Solutions was named the winner of a Gold Stevie® Award in the New Software category in the 15th Annual American Business Awards today. The consumer engagement software firm's chatbot product, Astute Bot, won the top honor in its category.

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

This year, the American Business Awards received more than 3,600 nominations in a wide variety of categories from organizations of all sizes and in virtually every industry. More than 190 professionals worldwide participated in the judging process to select this year’s Stevie Award winners. Gold Winners in other product award categories included Adobe, Cisco Systems, Dell, and Humana Inc. Stevie winners will be presented with their awards on June 20 at a gala event in New York.

Astute Bot is a conversational interface, driven by natural language processing and narrow AI. It allows consumers to have conversations with brands to complete a variety of interactions, such as finding a product, checking in for a flight, getting help with questions, and so on. These interactions can happen across many devices and channels, including web chat, messaging apps, and voice-based virtual assistants. According to one of the judges for the category, "This conversational interface would make things a lot easier for large organizations with a huge customer base."

"We feel honored to be recognized among so many outstanding companies and products," said Alex George, Chief Technical Officer at Astute Solutions. "We’d like to congratulate all those nominated. This award represents a significant achievement for our team, and we're thrilled that Astute Bot has received this kind of recognition."

"Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud," said Michael Gallagher, president and founder of the Stevie Awards.

Details about the American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.

Astute Solutions helps the world's largest consumer brands drive loyalty throughout the customer journey with their consumer engagement software. Consumers want to talk to their favorite brands like they talk to their friends, instead of being forced to communicate through stiffly structured interfaces. Astute Solutions’ blend of leading edge technologies makes this possible, eliminating friction during every customer interaction.

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

This press release originally appeared on BusinessWire.