Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award
ePowerCenter honored for improving customer service technology and enhancing the customer experience
Astute Solutions announced today that their CRM software, ePowerCenterTM, has been selected as a 2017 Contact Center Technology Award winner by TMC’s CUSTOMER Magazine.
Built with consumer engagement in mind, ePowerCenter allows companies to provide exceptional service across all channels, including phone, email, SMS, social media, and text & video chat. The CRM software provides everything customer support teams need to improve customer loyalty in a single, integrated interface. ePowerCenter includes in-context guidance, removing the need for agents to follow a script, and uses smarter data entry to improve agent efficiency. Astute’s flagship product, ePowerCenter has been trusted by contact centers at many of the world’s most famous brands for more than 20 years.
“We are honored that ePowerCenter has received this recognition from CUSTOMER Magazine,” said Alex George, Chief Technology Officer at Astute Solutions. “Our mission is to enhance brands’ ability to engage with their customer communities, and this award serves as a validation that we are accomplishing this goal.”
“Congratulations to Astute Solutions for being awarded a 2017 CUSTOMER Contact Center Technology Award. Their CRM, ePowerCenter, has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
The 12th annual ContactCenter Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2017 CUSTOMER Contact Center Technology Award will be published in the July/August edition of CUSTOMER Magazine.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more. For more information about TMC, visit www.tmcnet.com
Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Astute Solutions builds intelligent software solutions for the world’s best brands, enhancing engagement with their customer communities by contextually blending human and artificial intelligence. Astute’s technology enables companies to provide more efficient customer service, protect their brands, and increase customer loyalty.
This press release originally appeared on BusinessWire.