• Support
  • Astute Connect
  • Astute Receives 2019 Contact Center Technology Award from CUSTOMER Magazine

    Wednesday, October 9, 2019
    Astute Agent honored for improving customer service technology and enhancing the customer experience
    Read More »
  • Astute Welcomes New Additions to Executive Team

    Monday, September 9, 2019
    Leading customer engagement software firm adds new CFO Phil Hoey and VP North American Sales Dave Butler to growing team
    Read More »
  • Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent

    Monday, July 29, 2019
    The market's only specialist in consumer engagement releases new version of their flagship solution, offering improved efficiency and configurability
    Read More »
  • Astute Receives Gold Stevie® Award for Innovation in 2019 American Business Awards®

    Wednesday, June 12, 2019
    Winning "Technology Innovation of the Year" award marks 8th award win for customer engagement chatbot solution, Astute Bot
    Read More »
  • Astute Releases Enhanced Version of Astute Spot Product Locator

    Monday, May 6, 2019
    Leading consumer engagement technology provider launches new version of popular where-to-buy solution
    Read More »
  • Audax Private Equity Announces Partnership with Astute, Inc.

    Wednesday, April 10, 2019
    Astute is excited to be backed by Audax Private Equity
    Read More »
  • Astute Bot Recognized by UK National Innovation Awards for Blending Human and Artificial Intelligence

    Thursday, March 28, 2019
    Self-service chatbot honored with its 7th product award to date
    Read More »
  • Chatbots in the Contact Center

    Tuesday, March 5, 2019
    As featured on Contact Center Pipeline, Astute SVP Shellie Vornhagen shares her insights on chatbot technology for customer care
    Read More »
  • Astute Bot Wins 2019 BIG Innovation Award

    Tuesday, February 5, 2019
    The company's conversational customer self-service solution recognized by the Business Intelligence Group
    Read More »
  • KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care

    Monday, January 14, 2019
    Leading private label manufacturer chooses Astute's CRM, knowledge management, and analytics solutions
    Read More »
  • Astute Reinforces Commitment to Data Security with High Volume of 2018 Enhancements

    Monday, November 26, 2018
    GDPR updates, new certifications among this year's security enhancements to Astute's customer engagement product suite
    Read More »
  • Blue Diamond Growers Go Live with Conversational Online Self-Service Using Astute Bot

    Tuesday, October 16, 2018
    Early results show an improved customer journey through effective, accurate self-service interactions
    Read More »
  • CRM Automation: More Personalized Experiences with a Human Touch

    Friday, September 21, 2018
    Astute's SVP of Marketing Shellie Vornhagen discusses how automation is helping deliver unforgettable customer experiences and improve businesses' bottom line.
    Read More »
  • Astute Named 2018 Customer Contact Week CRM Provider of the Year

    Wednesday, June 27, 2018
    Astute's consumer engagement platform receives top honor in CRM Provider category.
    Read More »
  • Astute Solutions Announces Acquisition of Wilke Global

    Thursday, May 31, 2018
    Leader in consumer engagement technologies joins forces with leading provider of CPG consumer relations software; combination now enables 2,000 of the world’s leading brands in over 100 countries
    Read More »
  • Pharmavite LLC Goes Live with Astute Solutions Customer Engagement Platform

    Tuesday, May 15, 2018
    Leader in dietary supplements gains an enhanced agent experience and deeper insights into consumers through ePowerCenter.
    Read More »
  • Astute Solutions Honored as Silver Stevie® Award Winner in 2018 American Business Awards®

    Thursday, May 3, 2018
    Astute’s consumer engagement platform awarded for Best New Product in the Artificial Intelligence/Machine Learning Solution Category
    Read More »
  • Astute Solutions Included Among Multi-Channel Vendors in New Forrester Research on Digital-First Customer Service Solutions

    Thursday, March 8, 2018
    The reports highlight the emergence of a new category for AI-fueled customer service solutions
    Read More »
  • Wirecard Selects Astute Solutions for Conversational Service Chatbot Technology

    Monday, February 12, 2018
    Leader in fintech chooses Astute Bot™ to power mobile payment product, boon by Wirecard
    Read More »
  • Astute Solutions Gains Momentum Heading Into 2018

    Wednesday, January 17, 2018
    After a strong end in Q4, Astute continues customer growth and organizational expansion.
    Read More »
  • Astute Solutions Wins Silver in Best in Biz Awards 2017

    Tuesday, December 5, 2017
    Conversational service chatbot Astute Bot recognized as one of the Best New Products of the Year.
    Read More »
  • Astute Solutions Announces Integration with Zipwhip to Deliver Customer Service Through Text Messaging

    Monday, October 23, 2017
    The integration allows service teams to support customers via text messaging using their existing business numbers for a smoother customer journey.
    Read More »
  • Astute Solutions Receives 2017 CUSTOMER Contact Center Technology Award

    Tuesday, October 10, 2017
    ePowerCenter honored for improving customer service technology and enhancing the customer experience
    Read More »
  • Beyond the Buzzwords: How to Use Tomorrow's Tech Today

    Friday, October 6, 2017
    Featured in the Fall 2017 Issue of "CRM Magazine," see how futuristic-sounding technologies can be applicable to your day-to-day work
    Read More »
  • Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management

    Wednesday, September 13, 2017
    A leading provider in transportation from the Puget Sound region chooses Astute's ePowerCenter to prepare for future growth
    Read More »
  • Astute Solutions Recognized in Inaugural Intelligent Virtual Agent Product and Market Report by DMG Consulting

    Tuesday, August 22, 2017
    Leading independent research and consulting firm recently featured Astute Solutions in their first-ever market report on intelligent virtual agent products
    Read More »
  • Astute Bot Honored as Silver Winner in the 2017 Golden Bridge Awards® for New Software

    Wednesday, August 16, 2017
    Recognition from Golden Bridge Awards is third such honor given to new chatbot software this year
    Read More »
  • Astute Bot Wins Gold Stevie® Award in 2017 International Business Awards

    Tuesday, August 15, 2017
    Conversational interface product receives its second Gold Stevie Award this year, having been honored by the American Business Awards in May
    Read More »
  • Pharmavite Chooses Astute Solutions to Improve Customer Relationship Management

    Monday, July 10, 2017
    Leader in dietary supplement industry selects Astute ePowerCenter™ CRM and Astute Social™ to streamline customer engagement and keep up with regulatory complexities
    Read More »
  • Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication

    Tuesday, May 16, 2017
    Innovative ceiling fan manufacturer now using Astute's ePowerCenter™ CRM to improve the customer experience
    Read More »
  • Astute Solutions Honored as Gold Stevie® Award Winner in 2017 American Business Awards

    Tuesday, May 2, 2017
    Conversational AI product Astute Bot receives top honor in new software category
    Read More »
  • Land O'Lakes Dairy Foods Consumer Affairs Team Leverages Astute Social to Host Test Kitchen Event on Facebook Live

    Thursday, March 30, 2017
    Brand uses real-time social platform to help viewers with party prep for the “Big Game” in 2017
    Read More »
  • 3 Ways to Use Technology to Take Your Customer Care to the Next Level

    Wednesday, May 31, 2017
    Featured in the Spring 2017 Issue of "CRM Magazine," see how tech tools can assist and empower agents to deliver better service
    Read More »
  • Astute Solutions Joins the Cloud Security Alliance

    Thursday, December 8, 2016
    Participation in STAR program demonstrates customer engagement software firm's commitment to cloud security
    Read More »
  • Astute Solutions More Than Doubles New Hires in 2016

    Monday, November 28, 2016
    Customer engagement software company growing team across the globe
    Read More »
  • Astute Solutions Welcomes Ray Carey as Chief Operations Officer

    Monday, October 10, 2016
    Leading customer engagement software firm thrilled to add Carey to growing team
    Read More »
  • Ford Teams Up with Astute Solutions to Deliver Superior Customer Experience in Europe

    Friday, August 26, 2016
    Cutting-edge deep learning technology will drive Ford’s CX into the future
    Read More »
  • Astute Solutions Brings Smart Social Media Management to Mobile Devices

    Thursday, July 28, 2016
    Astute Social™ mobile app enables real-time, 24/7/365 monitoring and engagement
    Read More »
  • Astute Solutions Introduces Social Command Center to Deliver Real-Time Insights

    Friday, July 22, 2016
    New social media capabilities provide up to the minute cross-platform analytics
    Read More »
  • 3 Keys to Winning at Digital Customer Service: Convenience, Conversation, Consistency

    Thursday, October 20, 2016
    Featured in the Fall 2016 Issue of "CRM Magazine," learn how to deliver outstanding digital customer service
    Read More »
  • Proactive Customer Engagement: The Shift from Defense to Offense

    Tuesday, April 19, 2016
    Featured in the Spring 2016 Issue of "CRM Magazine," see how to provide proactive customer service to improve your brand equity
    Read More »