Everybody loves instant gratification – it’s why live chat for customer service has become so popular. Astute makes it easy to add live chat to your contact channel mix without additional complexity for your agents.
Consistent experience across channels
Deliver the convenience and speed of live chat on every page of your website, within your mobile app, and via messaging apps like Facebook Messenger.
Agent multi-tasking made easy
Allow agents to easily manage multiple customer chats from a single screen.
Data entry automation
Automatically populate case details based on the conversation with the customer, saving agents time.