Join Forrester’s Kate Leggett to learn how to move from simply satisfying your customers’ growing list of needs to delivering great service. Register for the webinar: Tuesday, February 28 at 2:00 PM ET.
Discover relevant mentions and react to urgent posts that the system prioritizes for you. In addition to "the usual suspects" like Facebook and Twitter, crawlers continually pick up new sites and forums where your brand is being discussed.
Powerful analytics turn unstructured data into actionable insights by clustering trending topics. View a high-level trend overview or dive deep into individual posts for a thorough analysis.
Real-time insights allow you to adjust your marketing strategies with unprecedented agility. A continuous feedback loop of ad management and social listening lets you measure, adjust, and measure again.
“Astute Social allows us to hear the social media concerns and intervene quickly to make things right, even on nights and weekends. That has a big impact on long-term customer loyalty.”
– Terri Haffey, Domino's
Discover relevant conversations about your brand, your competitors, and your industry using the power of natural language processing.
Publish to all your social channels, store creative assets, and measure the effectiveness of your posts.
Create meaningful, one-to-one engagements with consumers and influencers across every major social platform.
Agents track and respond to incoming posts without leaving their interface, providing answers through the consumer's preferred social network.
Route high-priority posts to the right person in your organization, even if they aren’t an Astute Social user, and confirm issue resolution from one central interface.
Run social ad campaigns from a unified dashboard. Track ad performance alongside key social engagement metrics.
Understand the nuance of language and emotions, including slang and sarcasm, with smarter social media monitoring and interpretation.
Understand cross-platform engagement, influencers, demographics, location, and sentiment in real time with a comprehensive live dashboard.
Gather voice of the customer insights by applying deep learning to relevant social media interactions.
Build an intelligent, ever-growing web of mined content as the software follows relevant mentions from one site to the next.
Uncover opportunities by understanding what emotions, needs and products consumers relate to your brand.
Understand your share of voice on social media and reveal meaningful, actionable insights by compiling and comparing your data against your competitors.
Manage engagement and respond to customer questions on-the-go with the Astute Social mobile app.