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Astute Spot

Get found.

Answer where-to-buy questions via consumer self-service, help contact center agents be more efficient, and gather valuable product insights with Astute's turnkey product locator solution.

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WHAT MAKES US BETTER

  • More than a where-to-buy widget

    Make where-to-buy information available across your digital properties, and drive better CX by embedding it alongside other self-service functionality within Astute's award-winning chatbot.

  • Valuable consumer insight

    Use Spot's data to understand what products consumers aren't able to easily find, where they are looking, and product demand trends. Robust reporting capabilities let you easily visualize your where-to-buy insights and make more informed decisions.

  • Empower agents and consumers alike

    Customers use Spot to self-serve; contact center agents use it to serve customers better. The flexibility of customer- and agent-facing options allows you to optimize pricing while enhancing the experience.

PRODUCT FEATURES

  • ASTUTE BOT INTEGRATION

    Spot can be integrated into our award-winning chatbot, Astute Bot, to highlight where-to-buy across your entire website, mobile app, or channels like Facebook Messenger. Add more value to search results by answering questions beyond product location queries.

  • AGENT INTERFACE

    Provide additional information to agents to help them provide great service, empowering them to up-sell and cross-sell, and suggest alternate or replacement SKUs.

  • MULTIPLE QUERY OPTIONS

    Whether it’s guiding consumers via selection menus or selecting specific UPCs, Spot provides flexible approaches to product identification. Geo-location or a specified zip code can also be used to drive location.

  • ADVANCED REPORTING

    Robust reporting capabilities, powered by Redshift and Tableau, allow you to easily visualize key where-to-buy insights and make decisions.

  • CUSTOMIZABLE REFRESH OPTIONS

    If you offer seasonal items, or simply prefer more frequent data updates, Astute will work with you to determine the right refresh schedule and ensure customers get the most up-to-date information on where to find your products.

  • NORTH AMERICAN STORE DATA

    Spot provides where-to-buy information for locations across the United States and Canada.

See how Spot can help you drive revenue and loyalty. Request a Demo