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Astute Spot icon

Astute Spot

Get found.

Web and mobile product locator powered by data on actual nearby purchases.

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WHAT MAKES US BETTER

  • Turnkey, flexible solution

    Spot can easily be added to your existing brand sites and mobile apps, or enabled for your contact center agents. We enable a variety of input and output options to ensure a consistent brand experience.

  • Data source options

    While leveraging major shopper data sources like Nielsen, Spot also allows you to use your own proprietary data to help customers locate your products.

  • Empower agents and consumers alike

    Customers use Spot to self-serve; contact center agents use it to serve customers better. The flexibility of customer- and agent-facing options allows you to optimize pricing while enhancing the experience.

PRODUCT FEATURES

  • CONSUMER SELF-SERVICE

    Spot automates one of the most common reasons for consumer contacts, allowing customers to find your products using your website and mobile app.

  • AGENT INTERFACE

    Provide additional information to agents to help them provide great service, empowering them to up-sell and cross-sell, and suggest alternate or replacement SKUs.

  • MULTIPLE QUERY OPTIONS

    Whether it’s guiding consumers via selection menus or selecting specific UPCs, Spot provides flexible approaches to product identification. Geo-location or a specified zip code can also be used to drive location.

  • CONSUMER SEARCH ANALYTICS

    Use Spot's data to understand what products consumers aren't able to easily find, and where they are looking. These insights can inform your shelf availability efforts and help you communicate to retailers about missed opportunities.

  • CUSTOMIZABLE REFRESH OPTIONS

    If you offer seasonal items, or simply prefer more frequent data updates, Astute will work with you to determine the right refresh schedule and ensure customers get the most up-to-date information on where to find your products.

  • ASTUTE BOT INTEGRATION

    Spot can be integrated into our award-winning chatbot, Astute Bot, to highlight where-to-buy across your entire website and add more value to search results by answering questions beyond product location queries.

See how Spot can help you drive revenue and loyalty. Request a Demo