Web “contact us” forms can feel impersonal. Offer a friendlier approach with an interactive experience, engaging the customer in a brief automated conversation to collect the information you need. Then automatically create and route the case to ensure quick resolution.
Beyond the traditional “contact us” form
Use a conversational interaction to gather relevant information and pass to an agent, leveraging an automated back-and-forth dialogue.
Automated case creation
Automatically create a case in your system, instead of sending form data to an email inbox and manually entering the data.
Better experience for all
Offer friendlier engagement for your customers and a seamless experience for agents.