Web “contact us” forms can feel impersonal. Offer a friendlier approach with an interactive experience, engaging the customer in a brief automated conversation to collect the information you need. Then automatically create and route the case to ensure quick resolution.

Seamlessly capture and pass customer contact information to the right place. Here’s how:

Beyond the traditional “contact us” form

Use a conversational interaction to gather relevant information and pass to an agent, leveraging an automated back-and-forth dialogue.

Automated case creation

Automatically create a case in your system, instead of sending form data to an email inbox and manually entering the data.

Better experience for all

Offer friendlier engagement for your customers and a seamless experience for agents.