Insights into Consumers’ Channel Preferences: New Research from Astute & C3i Solutions
When it comes to customer care, we’re constantly hearing about changing preferences, the emergence of new contact channels, and the rising popularity of mobile. But what do your customers really want?
Astute and C3i Solutions teamed up to survey thousands of consumers about how they prefer to interact with brands, what has changed, and what hasn’t. Join the webinar to learn about the results of our research.