Meet Consumer Expectations with Social Messenger Automation

Half of consumers expect brands to reply to social messages within one hour. Are you meeting this expectation? In this webinar, you will learn about how our Messenger Virtual Assistant can help brands like yours meet consumer response time expectations during all hours of the day.

In this session, we’ll cover:

  • Key messaging trends, like the fact that seven out of 10 consumers said being able to message a business helped them feel more confident about the brand.
  • How chatbot technology can help you respond to customers quickly after hours by gathering information and answering questions immediately.
  • Next steps for chatbot implementations, such as evolving to offload repetitive cases from live agents during business hours.

Presenter Profile:

Andy Haviland
Product Manager

In his 8 years at Astute, Andy has worked alongside some of the world’s most prestigious consumer brands to help them deliver a stronger customer experience across their digital channels. He brings a wealth of knowledge on chatbots, AI, natural language processing, and social media.