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Webinars

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  • Get to Know the Astute Customer Engagement Platform

    Live | Tuesday, September 26, 2017 01:00 PM – 1:15 PM ET

    Astute is dedicated to helping companies provide best-in-class service to customers. Learn how the Astute Solutions suite can help your team.

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  • 5 Ways to Maximize the Value of Your Customer Journey Maps

    Live | Thursday, September 28, 2017 11:00 AM – 11:15 AM ET

    Mapping the customer journey can be hard work; are you getting enough value for the effort you put in? Learn how to get more value from journey maps.

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  • [Encore] 5 Ways to Maximize the Value of Your Customer Journey Maps

    Live | Wednesday, October 4, 2017 01:00 PM – 1:15 PM ET

    Mapping the customer journey can be hard work; are you getting enough value for the effort you put in? Learn how to get more value from journey maps.

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  • Customer Training | Configuring Home Page Widgets for Maximum Efficiency in ePowerCenter

    Live | Wednesday, October 11, 2017 11:00 AM – 12:00 PM ET

    See how ePowerCenter's Home Page can give you immediate access to the most important parts of the software.

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  • How Intelligent Escalation Can Increase Conversion and Improve Customer Retention

    Live | Thursday, October 12, 2017 11:00 AM – 11:15 AM ET

    Learn how to employ smart escalation techniques to talk to the right customer at the right time.

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  • Best Practices for Monitoring Adverse Events and Product Complaints in Social Media

    Live | Thursday, October 19, 2017 02:00 PM – 2:30 PM ET

    Learn what every brand needs to know about detecting and successfully handling adverse events and complaints from customers on social media.

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  • [Encore] Don't Be Afraid of Emerging Customer Engagement Channels

    Live | Tuesday, October 31, 2017 09:00 AM – 9:15 AM ET

    New channels can be scary, but they can also deliver a lot of value to you and your customers.

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  • Don't Be Afraid of Emerging Customer Engagement Channels

    Live | Monday, October 30, 2017 01:00 PM – 1:15 PM ET

    New channels can be scary, but they can also deliver a lot of value to you and your customers.

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  • 3 Real Uses of Artificial Intelligence for Your Call Center

    On Demand | 15 MIN

    Learn how AI can move out of science fiction and into your contact center in three useful ways.

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  • 3 Ways to Simplify Creating Knowledgebase Content

    On Demand | 10 MIN

    Learn how to streamline knowledgebase content creation and maintenance with three smart tips.

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  • Blending Human and Artificial Intelligence

    On Demand | 13 MIN

    What can AI do for customer engagement? Learn why AI and humans must work together to improve CX.

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  • Best Practices for Real-Time Social Marketing

    On Demand | 14 MIN

    Be prepared to react to relevant social media activity as it happens.

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  • Customer Experience Trends in Retail

    On Demand | 15 MIN

    Learn about upcoming trends expected to impact retailers, and why you can't afford to ignore them.

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  • 5 Steps to Mastering Social Customer Care

    On Demand | 15 MIN

    Despite the popularity of social networks, many brands still struggle with how to serve customers via social channels. Learn five steps to delivering the social care your customers expect.

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  • 9 Tips to Engage Millennials with Mobile Self-Service

    On Demand | 14 MIN

    Robust mobile customer service is becoming more and more important. Learn 9 tips for providing the mobile self-service support millennials want.

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  • 3 Must-Haves to Protect Your Brand

    On Demand | 15 MIN

    See how you can conquer the most common types of brand crises using smarter technology.

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  • Bot or Not: Should Chatbots Pretend to Be Humans?

    On Demand | 15 MIN

    Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.

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  • 6 Ways to Take Customer Self-Service to the Next Level

    On Demand | 31 MIN

    Learn about the factors that matter for your self-service strategy, plus real-world examples to help move your self-service offering forward.

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  • Best Practices For Your Call Center

    On Demand | 31 MIN

    Your call center is the face of your brand. Learn about the call center best practices you should be following right now.

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  • Customer Journey Mapping Best Practices

    On Demand | 25 MIN

    Customer journey maps help address key customer experience (CX) challenges. Learn best practices for creating customer journey maps.

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  • Product Quality: Avoiding and Managing Crisis Situations

    On Demand | 27 MIN

    The key to avoiding a crisis is identifying an issue before it becomes a trend. Learn how to identify issues before they become trends and resolve inevitable crises.

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  • Getting Started with Bots

    On Demand | 24 MIN

    As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. Learn how to get started with a customer service bot.

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  • Assess Your Customer Experience in 5 Key Areas

    On Demand | 25 MIN

    Learn how to use Astute's CX Maturity Framework to identify your opportunities for improvement.

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  • 3 Ways Millennials Are Shaking Up the Auto Industry (And What You Should Do About It!)

    On Demand | 17 MIN

    Learn about the challenges today’s automakers face and how the right technology can help.

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  • Addressing 4 Key CPG Challenges

    On Demand | 27 MIN

    Learn about the most pressing challenges faced by CPG companies, and how the right technology can help.

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  • Drive Engagement and Revenue by Delivering Great Customer Service

    On Demand | 52 MIN

    Two experts share insight into delivering the service your customers want.

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  • Anatomy of a Chatbot

    On Demand | 28 MIN

    Learn the ins and out of chatbots and discover ways to use them to your advantage.

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  • Mastering Seamless Interactions for Your Customers

    On Demand | 23 MIN

    Your customers want to engage with your brand across multiple channels in one seamless interaction. Learn how in this on-demand webinar.

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  • Get the Most Out of Social Ad Management

    On Demand | 22 MIN

    Learn what to look for in a social ad management tool, and how to get the most bang for your buck.

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  • Chat and Messaging: Why You Can’t Ignore

    On Demand | 27 MIN

    Now more than ever, humans start with a quick message even if we desire a full conversation. Learn about this trend and how to execute chat successfully for your brand.

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  • Revolutionize Your Customer Experience with Astute Bot [Demo]

    On Demand | 19 MIN

    Chatbots are picking up steam as more brands are starting to investigate how to leverage this emerging technology. See what bot technology can do for your customer experience.

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