Are you meeting your customers' high expectations for self-service? Find out – join us for a webinar on Thursday, July 27 at 1:00 PM ET.



  • 6 Ways to Take Customer Self-Service to the Next Level

    Live | Thursday, July 27, 2017 01:00 PM – 01:30 PM ET

    Learn about the factors that matter for your self-service strategy, plus real-world examples to help move your self-service offering forward.

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  • Best Practices For Your Call Center

    Live | Thursday, August 3, 2017 01:00 PM – 01:30 PM ET

    Your call center is the face of your brand. Learn about the call center best practices you should be following right now.

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  • Customer Training: Key Insights with Case Listing and Frequency Reports in ePowerCenter

    Live | Wednesday, August 9, 2017 11:00 AM – 12:00 PM ET

    Learn how to streamline analysis and make smart, data-driven decisions with ePowerCenter.

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  • Bot or Not: Should Chatbots Pretend to Be Humans?

    Live | Thursday, August 17, 2017 11:00 AM – 11:15 AM ET

    Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.

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  • 3 Must-Haves to Protect Your Brand

    Live | Tuesday, August 22, 2017 01:00 PM – 01:15 PM ET

    See how you can conquer the most common types of brand crises using smarter technology.

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  • 9 Tips to Engage Millennials with Mobile Self-Service

    Live | Thursday, August 24, 2017 01:00 PM – 01:15 PM ET

    Robust mobile customer service is becoming more and more important. Learn 9 tips for providing the mobile self-service support millennials want.

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  • 5 Steps to Mastering Social Customer Care

    Live | Tuesday, August 29, 2017 11:00 AM – 11:15 AM ET

    Despite the popularity of social networks, many brands still struggle with how to serve customers via social channels. Learn five steps to delivering the social care your customers expect.

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  • Customer Experience Trends in Retail

    Live | Thursday, August 31, 2017 01:00 PM – 01:15 PM ET

    Learn about upcoming trends expected to impact retailers, and why you can't afford to ignore them.

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  • Customer Journey Mapping Best Practices

    On Demand | 25 MIN

    Customer journey maps help address key customer experience (CX) challenges. Learn best practices for creating customer journey maps.

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  • Product Quality: Avoiding and Managing Crisis Situations

    On Demand | 27 MIN

    The key to avoiding a crisis is identifying an issue before it becomes a trend. Learn how to identify issues before they become trends and resolve inevitable crises.

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  • Getting Started with Bots

    On Demand | 24 MIN

    As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. Learn how to get started with a customer service bot.

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  • Assess Your Customer Experience in 5 Key Areas

    On Demand | 25 MIN

    Learn how to use Astute's CX Maturity Framework to identify your opportunities for improvement.

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  • 3 Ways Millennials Are Shaking Up the Auto Industry (And What You Should Do About It!)

    On Demand | 17 MIN

    Learn about the challenges today’s automakers face and how the right technology can help.

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  • Addressing 4 Key CPG Challenges

    On Demand | 27 MIN

    Learn about the most pressing challenges faced by CPG companies, and how the right technology can help.

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  • Drive Engagement and Revenue by Delivering Great Customer Service

    On Demand | 52 MIN

    Two experts share insight into delivering the service your customers want.

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  • Anatomy of a Chatbot

    On Demand | 28 MIN

    Learn the ins and out of chatbots and discover ways to use them to your advantage.

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  • Mastering Seamless Interactions for Your Customers

    On Demand | 23 MIN

    Your customers want to engage with your brand across multiple channels in one seamless interaction. Learn how in this on-demand webinar.

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  • Get the Most Out of Social Ad Management

    On Demand | 22 MIN

    Learn what to look for in a social ad management tool, and how to get the most bang for your buck.

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  • Chat and Messaging: Why You Can’t Ignore

    On Demand | 27 MIN

    Now more than ever, humans start with a quick message even if we desire a full conversation. Learn about this trend and how to execute chat successfully for your brand.

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  • Revolutionize Your Customer Experience with Astute Bot [Demo]

    On Demand | 19 MIN

    Chatbots are picking up steam as more brands are starting to investigate how to leverage this emerging technology. See what bot technology can do for your customer experience.

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