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We’re an award-winning, Gartner Magic Quadrant™ company trusted by many of the world’s most recognized consumer brands. For nearly 20 years, we’ve set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you.

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Trusted by Top Brands

  • Dunkin Donuts
  • Unilever
  • British Airways
  • ConAgra Foods



SOCAP 2014 Symposium

Where: Charlotte, NC
When: April 27-30, 2014

Join Astute Solutions and hundreds of customer care professionals from more than 100 industry brands for three days of industry-focused discussions along with skill-based workshops and trend sessions. While you are there be sure to visit Astute's exhibitor booth.

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Thought Leadership


The Future of the Contact Center

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The face and habits of the consumer have changed. To improve the customer experience and capture consumer insights while managing the ever-increasing number of consumer communication channels, organizations must rely heavily on customer support software.

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Webcast Series


Our Webcast Series

Gain valuable insights

Gain real-world insights from our expert guests on a variety of timely topics impacting customer service and experience delivery. View any recent presentation from our informative series.

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CRM is about managing the relationship with your customers. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute's integrated solutions suite includes customer relationship management, knowledge management, mobile, telephony, call center/contact center automation, self-service solutions and social CRM. Social CRM includes social media monitoring, social media analysis, and social media measurement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, and improved quality and consumer insights that inform consumer relations and the continuous improvement of your products and processes.

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