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We're an award-winning company recognized in the Gartner Magic Quadrant™ and Forrester Wave™ and trusted by many of the world’s most recognized consumer brands. For nearly 20 years, we’ve set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you.

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Trusted by Top Brands

  • Dunkin Donuts
  • Unilever
  • British Airways
  • ConAgra Foods
  • Domino's

What's Happening at Astute Solutions?

Events

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eTail East 2014

When: August 11 – 14, 2014
Where: Philadelphia Marriott Downtown, Philadelphia

Join Astute Solutions at eTail East, the leading ecommerce and multi-channel retail event. We hope you’ll enjoy Astute’s 25% discount (promo code: ETE14ASTUTE) to help you participate in industry-focused discussions and skill-based workshops and trend sessions. And be sure to visit us at booth # 60!

Learn more and register now by visiting www.etaileast.com.

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Thought Leadership

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Delivering Effective Social Customer Service: A two-day Master Class for Customer Experience Leaders

Coming Soon!

Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level.

This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.

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Webcast Series

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Our Webcast Series

Gain valuable insights

Gain real-world insights from our expert guests on a variety of timely topics impacting customer service and experience delivery. View any recent presentation from our informative series.

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CRM

CRM is about managing the relationship with your customers. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute's integrated solutions suite includes customer relationship management, knowledge management, mobile, telephony, call center/contact center automation, self-service solutions and social CRM. Social CRM includes social media monitoring, social media analysis, and social media measurement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, and improved quality and consumer insights that inform consumer relations and the continuous improvement of your products and processes.

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