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  • Astute Solutions best practice guides

    The Astute Advice Series: Your Guideto Customer Experience Best Practices

    Access now
  • Astute Solutions Guides From the Road

    The Astute Solutions eBook Series:Guide From the Road. Get it today.

    Download now
  • Astute Solutions Astute Academy training

    Now offering self-paced andinstructor led courses

    Check it out!
  • Call Center technologies and contact center best practices

    Get stats and information in ourContact Center of the Future video

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We have spent more than a decade perfecting customer service and experience solutions that turn happy customers into raving fans. Our Customer Experience solutions are designed to help provide quality experiences across all customer touch points, while streamlining your operations and arming you with invaluable customer insights.

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Mobile is calling. Are you ready to answer? If you're treating all inbound calls the same, you're missing the boat. Consumers have already moved to mobile, cut the cords and left the building.  And their expectations of how organizations should interact with them are rocketing out of sight.

Download the Best Practice guide today...

How can a Knowledge Management System (KMS) improve your customer experience, empower your employees, and reduce costs? Think about it. When you need an answer fast, do you want to scroll through a long list of irrelevant documents or links? With RealDialog, your customers, employees and partners get the real answers they want—how and when they need them.

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Thousands upon thousands of conversations are taking place in social media channels every day. The Astute Social Relationship Management (SRM) solution helps you close the gap between gathering social network data and using it to strengthen customer relationships. 

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Your customers want to tell you how to make them happy, all you need are the tools to listen. Astute Insights, a Software as a Service (SaaS) reporting offering, provides companies the ability to extract and import business data and gain valuable voice-of-the-customer insights.

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  • The Quest for Social Insight

    Astute Solutions Infographic series

    The Quest for Social Insight

    Many organizations struggle to navigate the rapidly expanding sea of social data. For PR firms, it is about offering your clients direction and using social media analysis tools that allow you to access the 3% of social chatter that matters. Stats on social media usage and success in PR agencies as well as upcoming social trends in public relations included.

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  • Making Sense of Social Chatter

    Astute Solutions Infographic series

    Making Sense of Social Chatter

    97% of chatter on social media offers little to no value to your organization and its goals. So how do you get to the 3% that matters? From Customer Service, Human Resources to Marketing, view this infographic to learn how you can sift through the weeds to integrate valuable social insights throughout your organization.

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  • Building the Intelligent Contact Center

    Astute Solutions Infographic series

    Building the Intelligent Contact Center

    This is your blueprint for the future. 25% of smartphone owners access the internet exclusively via their phone, while 70% of homes still have landlines. While some consumers are moving forward, some are comfortable staying in the past and you have to cater to both. Check out some interesting facts and gain things to consider for your intelligent contact center. Learn more and check out this infographic today.

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  • The Recipe for Happy Customers and Raving Fans

    Astute Solutions Infographic series

    The Recipe for Happy Customers and Raving Fans

    Marketing and Customer Service, along with changing customer expectations, have all converted into a new mode of Relationship Marketing. The social customer is engaged on their terms and provided with an experience that best meets their needs. Learn more and check out this infographic today.

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  • The Future of the Contact Center

    Astute Solutions Infographic series

    The Future of the Contact Center

    There are technologies coming that will become a staple of customer service efforts. These include SMS chat, Customer Service via video, Smart CRM and others. Jump forward in time and check out this infographic to learn more.

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  • The Evolution of Relationship Marketing

    Astute Solutions Infographic series

    The Evolution of Relationship Marketing

    Once upon a time, Customer Service and Marketing embarked on a journey to build a relationship with the customer. Their paths may have begun on opposite sides of the road, but due to changing customer expectations, they are converging in interesting ways. Check out The Evolution of Relaitonship Marketing to learn more.

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Astute Solutions Social CRM Feeds

Building the Intelligent Contact Center

This is your blueprint for the future. 25% of smartphone owners access the internet exclusively via their phone, while 70% of homes still have landlines. While some consumers are moving forward, some are comfortable staying in the past and you have to cater to both. Check out some interesting facts and gain things to consider for your intelligent contact center. Learn more and check out this infographic today.

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