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CRM Solutions Trusted By The Worlds Most Recognized Brands

Our CRM, knowledge management, SRM, mobile and telephony solutions are award-winning and recognized in the Gartner Magic Quadrant™ and Forrester Wave™. We've earned the trust of many of the world's most recognized consumer brands. For nearly 20 years, we've set the standard for innovative, leading-edge CRM, Knowledge, Social and Mobile technologies that make and keep your customers happy. Bringing more channels into a single CRM interface than any other vendor, Astute enables positive, trust-building contact center interactions, social and Web experiences that satisfy your customers, and provide efficiencies for you.

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Trusted by Top Brands

  • Dunkin Donuts
  • Unilever
  • British Airways
  • ConAgra Foods
  • Domino's

CRM Events

Customer Conference

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2015 Astute Solutions Customer Conference

Hyatt Regency Coral Gables
50 Alhambra Plaza
Coral Gables, Florida 33134
USA

This year's conference agenda is in the process of being finalized, but rest assured we'll have plenty of breakout sessions to appeal to all areas involving customer experience, the Astute Solutions product roadmap, and hands-on trainings. Here's a sneak peek at the sessions we're planning:

 
  • Reporting Training: The metrics you need, the way you need them
  • What's Next in Mobile?
  • ePowerCenter Core Training
  • ePowerCenter Advanced Training
  • Marketing, Insights, and Service in a Social World
  • An Omnichannel View of the Astute Solutions Product Roadmap
  • Brains and Beauty--Astute Knowledge v7.0
  • Life in the Cloud--Transitioning from on-premise ePowerCenter to a software as a service approach
  • The Reimagination of ePowerCenter 9
  • Astute SOS: Nothing Beats Face-to-Face
  • Navigating the Choppy Waters of PCI (and HIPPA) Compliance
 

Have questions or concerns involving the 2015 Astute Solutions Customer Conference? Email our event organizer, Jenny Rood at jenroo@astutesolutions.com

Learn more and register today at our event registration website!

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Customer Care Workshop

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Delivering Effective Social Customer Service: A two-day Master Class for Customer Experience Leaders

February 26 – 27, 2015 — Tempe, AZ
March 5 – 6, 2015 — Miami, FL

Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level.

This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.

View Event Website

CRM

CRM solutions are essential for contact centers, marketing, eCommerce and IT organizations. The knowledge management capability and insights that are gained truly impact customer experience and customer service. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute Solutions integrated CRM solutions suite includes customer relationship management, knowledge management, telephony, call center/contact center automation, Web and mobile self-service and WebRTC solutions, and SRM or social CRM. SRM from Astute Solutions includes social media monitoring, social media analysis, social media measurement and social engagement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, increased conversion rates, and improved quality and consumer insights that inform consumer relations and marketing, and the continuous improvement of your products and processes.

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