Sunday, March 1st through Wednesday, March 4th 2015 The Hyatt Regency in Coral Gables, Florida
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Our ePowerCenter solution dramatically enhances the quality and efficiency of contact center interactions.
Our fully integrated suite combines social media monitoring, analysis and engagement in one package.
Our Astute Knowledge suite of self-service products delivers a single correct answer on any communications channel in any language.
Our cloud telephony and SOS connect solutions turn technology headaches into a profit engine, and provide Fortune 500 functionality on a startup budget.
Our CRM, knowledge management, SRM, mobile and telephony solutions are award-winning and recognized in the Gartner Magic Quadrant™ and Forrester Wave™. We've earned the trust of many of the world's most recognized consumer brands. For nearly 20 years, we've set the standard for innovative, leading-edge CRM, Knowledge, Social and Mobile technologies that make and keep your customers happy. Bringing more channels into a single CRM interface than any other vendor, Astute enables positive, trust-building contact center interactions, social and Web experiences that satisfy your customers, and provide efficiencies for you.
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SOCAP’s 2014 Annual Conference will address The Customer Experience Journey as its central event theme. This journey includes different components—from innovation to people—and involves how companies can create a coherent, valuable experiences that meet (and even anticipates) customer needs and interests, build loyalty and empower consumers. The customer care function plays a critical role in the customer journey.
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Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level.
This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.
CRM solutions are essential for contact centers, marketing, eCommerce and IT organizations. The knowledge management capability and insights that are gained truly impact customer experience and customer service. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute Solutions integrated CRM solutions suite includes customer relationship management, knowledge management, telephony, call center/contact center automation, Web and mobile self-service and WebRTC solutions, and SRM or social CRM. SRM from Astute Solutions includes social media monitoring, social media analysis, social media measurement and social engagement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, increased conversion rates, and improved quality and consumer insights that inform consumer relations and marketing, and the continuous improvement of your products and processes.