We support more customer channels than any other provider, and we deliver it through a single CRM solution.
Our ePowerCenter solution dramatically enhances the quality and efficiency of contact center interactions.
Our fully integrated suite combines social media monitoring, analysis and engagement in one package.
Our Astute Knowledge suite of self-service products delivers a single correct answer on any communications channel in any language.
Our cloud telephony and SOS connect solutions turn technology headaches into a profit engine, and provide Fortune 500 functionality on a startup budget.
Our CRM, knowledge management, SRM, mobile and telephony solutions are award-winning and recognized in the Gartner Magic Quadrant™ and Forrester Wave™. We've earned the trust of many of the world's most recognized consumer brands. For nearly 20 years, we've set the standard for innovative, leading-edge CRM, Knowledge, Social and Mobile technologies that make and keep your customers happy. Bringing more channels into a single CRM interface than any other vendor, Astute enables positive, trust-building contact center interactions, social and Web experiences that satisfy your customers, and provide efficiencies for you.
Get to Know Us
Join Astute Solutions at eTail East, the leading ecommerce and multi-channel retail event. We hope you’ll enjoy Astute’s 25% discount (promo code: ETE14ASTUTE) to help you participate in industry-focused discussions and skill-based workshops and trend sessions. And be sure to visit us at booth # 60!
Learn more and register now by visiting www.etaileast.com.
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Martin Hill-Wilson, author of the best-selling book, Delivering Effective Social Customer Service, has developed this Master Class for leaders who are ready to take their social customer service to the next level.
This Master Class is limited to a small group, so sign up today. Visit masterclass.sitewire.com for more information and to register.
Gain real-world CRM and Social insights from our expert guests on a variety of customer relationship management topics impacting customer service and experience delivery. View any recent presentation from our informative series.
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CRM solutions are essential for contact centers, marketing, eCommerce and IT organizations. The knowledge management capability and insights that are gained truly impact customer experience and customer service. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute Solutions integrated CRM solutions suite includes customer relationship management, knowledge management, telephony, call center/contact center automation, Web and mobile self-service and WebRTC solutions, and SRM or social CRM. SRM from Astute Solutions includes social media monitoring, social media analysis, social media measurement and social engagement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, increased conversion rates, and improved quality and consumer insights that inform consumer relations and marketing, and the continuous improvement of your products and processes.