We support more customer channels than any other provider, and we deliver it through a single CRM solution.
Our ePowerCenter solution dramatically enhances the quality and efficiency of contact center interactions.
Our fully integrated suite combines social media monitoring, analysis and engagement in one package.
Our Astute Knowledge suite of self-service products delivers a single correct answer on any communications channel in any language.
Our cloud telephony and SOS connect solutions turn technology headaches into a profit engine, and provide Fortune 500 functionality on a startup budget.
We’re an award-winning, Gartner Magic Quadrant™ company trusted by many of the world’s most recognized consumer brands. For nearly 20 years, we’ve set the standard for innovative, leading-edge technologies that make your customers happy. We enable positive, trust-building contact center interactions and social and Web experiences that satisfy your customers, and provide efficiencies for you.
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ePowerCenter 9 combines ESP, Natural Language Processing, News Feed and Collaboration in a completely new user experience that is simply beautiful.
The face and habits of the consumer have changed. To improve the customer experience and capture consumer insights while managing the ever-increasing number of consumer communication channels, organizations must rely heavily on customer support software.
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Gain real-world insights from our expert guests on a variety of timely topics impacting customer service and experience delivery. View any recent presentation from our informative series.
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CRM is about managing the relationship with your customers. Astute Solutions' software and services help companies improve the quality of their customer service interactions while gaining insight into consumer behaviors and needs. Astute's integrated solutions suite includes customer relationship management, knowledge management, mobile, telephony, call center/contact center automation, self-service solutions and social CRM. Social CRM includes social media monitoring, social media analysis, and social media measurement. These cloud-based solutions deliver value to the business through cost control/savings, increased customer satisfaction, and improved quality and consumer insights that inform consumer relations and the continuous improvement of your products and processes.