Customer Service, CRM, Contact Center, Knowledge Management, and
Self-Service Software and Solutions for Consumer-Focused Companies

Our solutions enable companies to differentiate through service excellence. Since 1996 Astute Solutions has delivered software and services with the flexibility and expansive functionality required to address the unique interaction challenges of B2C (business-to-consumer) companies.

Our award-winning, user-friendly ePowerCenter and RealDialog solutions enable companies to:

Consistently provide exceptional, relationship-enhancing customer service with each and every interaction--whether via telephone, self-service, e-mail, fax, mail, survey response, chat or Web inquiry

Improve contact center efficiency and effectiveness, while improving overall performance

Capture and analyze comprehensive "voice of the customer" data to quickly identify and respond to to problems, trends and opportunities

Support their numerous and unique customer needs, products, business issues, processes, and requirements--without the costs and complexity of customization

Our customer service solutions are in use with many market-leading companies in the retail, consumer products, food and beverage, financial and insurance, restaurant, automotive, travel and hospitality, services, and durable goods manufacturers. Learn more about our customers and their successes-->