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Drive more revenue, be more efficient and make more people smile with the world’s smartest consumer engagement software.

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The world’s smartest brands connect to their consumers with Astute Solutions.

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PURPOSE-BUILT FOR YOU

  • CONSUMER RELATIONS

    Maximize agent efficiency and mitigate risks to your brand, all while delighting your consumers with consistent, exceptional service.

    British Airways increased efficiency ten-fold by simplifying their claims and other complex consumer relations tasks, reducing processing time from weeks to one hour or less.

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  • ECOMMERCE

    Bring the in-store experience online by delivering the right information at the right step in the consumer journey to increase shopping cart conversion and omni-channel bliss.

    Scotts Miracle-Gro drove an additional $400,000 in sales within two weeks of targeting specific revenue generating opportunities.

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  • INSIGHTS

    Don’t just listen to your consumers, know them through real-time access to the most comprehensive capture and analysis of social posts and consumer interactions.

    Olive Garden evaluated and improved individual menu items, promotions and processes with insights gleaned from Astute’s reporting and analytics.

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  • DIGITAL MARKETING

    Differentiate your brand with carefully orchestrated engagement along the consumer journey. Blend insights, technology and functionality to ensure the right people in your organization are responding to the right consumers, in the right way, at the right time.

    A large retailer of personal care products gained a 360-degree view of its consumers by empowering associates in the call center and stores to deliver consistent, high-quality experiences across all channels.

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  • SOCIAL MEDIA

    Listen carefully, publish freely and be confident knowing that all key consumer posts are visible and being addressed.

    Domino’s simultaneously increased their handling of social media case volume by 128% and reduced response times to 5 minutes or less without adding staff.

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DO MORE WITH ASTUTE SOLUTIONS

  • CONSUMER JOURNEY MANAGEMENT

    Manage the full lifecycle of consumer interactions with your brand, revealing channel and content preferences, level of brand engagement and timing of each touchpoint.

  • KNOWLEDGE MANAGEMENT

    Create and manage a knowledgebase that will help your consumers and agents find what they need with 97% accuracy.

  • WEB/MOBILE SELF-SERVICE

    Curtail abandoned shopping carts by allowing users to find the right answers to their questions, right away.

  • MARKET RESEARCH

    Enable all employees to conduct immediate and relevant market research by extracting valuable insights into consumer needs, preferences and sentiments.

  • CALL CENTER MANAGEMENT

    Increase your call center efficiency with intuitive software that can be configured easily for your specific needs.

  • IN-APP/WEBSITE REAL-TIME ENGAGEMENT

    Connect with consumers instantly through seamless, in-context interactions online or in-app.

  • BRAND PROTECTION

    Identify and resolve consumer issues before they gain social media momentum.

  • SOCIAL MEDIA MANAGEMENT

    Listen, engage and publish over the broadest set of social media channels, tracking complete conversations in one tool.

  • AGENT ASSISTANCE

    Provide agents with fingertip access to consistent, accurate answers that improve with every consumer interaction.

  • UNSTRUCTURED DATA ANALYSIS

    Make sense of disorganized content streams by gathering and organizing what people are saying to you and about you.

  • REPORTING & ANALYTICS

    Reveal insights that improve processes, services or products.

Ready to get smarter about consumer engagement? Contact Us