Surveys provide a valuable insight into improving customer experiences and maximizing client interactions. Unfortunately, surveys also present their own unique set of challenges – prepopulated fields limit responses and open-ended questions require hours of analysis.
Using Astute Survey Analytics, your surveys no longer have to be limited. Through Natural Language Processing technology, as well as keyword searches, Astute Survey Analytics is able to process, analyze and understand both closed and open ended questions – meaning you gain true insight into what your customers are saying.
Advantages of Astute Survey Analytics include:
With the Astute Survey Analytics solution, the insights gained from a single customer, employee or partner can benefit the entire organization. You’ll become empowered to take fast, clear and specific actions to run your business better, gain competitive advantages, and drive growth. Our solutions enable you to: