Gain social intelligence while harnessing the influence of social media with this social relationship management solution

Millions of conversations are taking place through social media channels every day. And, while traditional social media monitoring solutions may offer some visibility into these conversations, understanding which of these conversations relate to your brand can be overwhelming.

More than a social media listening solution

The Astute social media management solution helps you close the gap between gathering all the available social media data and using it to strengthen customer relationships. Our social media management tool doesn't just monitor millions of sites.  It finds the conversations most relevant to your brands and products – the result being you have a direct line to the opinions, buzz and sentiments that are essential to your business.

• Listen: Responsible for monitoring millions of social media sites, blogs, and review sites, our SRM tool lets you capture the most relevant information with the least amount of effort
• Analysis: Go beyond the words to find out what’s really on the consumers' minds. You’ll see the volume and velocity of relevant comments, and understand what comments are positive, negative, affectionate, disdainful, and more
• Management: With extensive workflow capabilities, our Social Relationship Management Solution determines how specific issues should be handled, when, by whom, and how quickly.  It routes priority issues to the right person at the right time—right to their inbox, mobile device, browser, instant messenger or CRM tool
• Engagement: You’ll see who is singing your praises—and who is singing the blues.  At the right time, you can respond to relevant tweets, posts, comments and discussions, either to an individual or to a specific group

Learn about the value of social media management

Discover how Astute SRM will help you understand, manage and expand your social media interactions, gain actionable insights and improve engagement. View the Astute SRM Brochure.