As marketing and customer service, along with changing customer expectations, are transforming into a new mode of relationship marketing, the methods in which you engage your customers must continue to evolve. It's no longer enough to rely on traditional forms of call center and customer service channels. Instead, the recipe for today's happy customer calls for that perfect blending of social engagement and customer service, sprinkled liberally with personalized self-service interactions.
For a recipe created with ingredients and instruction catered to your specific organization, please contact us.
For tips and best practices for joining departments to better serve the customer – Check out the best practice guide, Holistic Social Relationships, today!