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Brands are often faced with crisis situations – be they recalls, product issues, or social nightmares. Are you ready to react? Join the 15-minute Coffee Break Webinar Tuesday, August 22 at 1:00 PM ET.

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Intelligent software solutions for the world's best brands

Enhancing engagement with your customer community by contextually blending human and artificial intelligence

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Brands seeing success with Astute Solutions

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We know how to help you win.

Consumers want to talk to your brand like they talk to their friends, instead of being forced to change their behavior when they interact with you. Astute Solutions' software allows customers to communicate with you on their own terms, eliminating friction during every interaction.

Click below to see how we help your team.
  • Consumer Relations

    Protect your brand and mitigate risks

  • Customer Service

    Empower agents and increase efficiency

  • Marketing

    Increase brand loyalty and revenue

Consumer Relations

As a Consumer Relations professional, you're tasked with protecting your brand's reputation from all the things that can go wrong, whether that's a recall, a regulatory issue, or a product quality problem. Astute's consumer engagement software can help.

PROTECT YOUR BRAND

Real-time alerts, threshold reporting, and auto-escalations of urgent consumer issues help you stay ahead of any potential crisis.



DELIVER RELIABLE ANSWERS

An integrated knowledgebase ensures contact center agents always have the right answers at their fingertips.



TRACK REGULATORY COMPLIANCE

Keep an accurate audit trail of system changes and consumer interactions, regardless of communication channel.

Learn more about how we help Consumer Relations

Customer Service

As a Customer Service leader, you're responsible for keeping your customers happy and your agents engaged. Striking a balance between the two can be challenging, but Astute's smart customer engagement software is here to help.

LET CUSTOMERS SELF-SERVE

Help customers help themselves with smarter self-service options. AI-driven chatbots handle repetitive questions, saving your agents for more complex interactions.

STREAMLINE YOUR PROCESS

Simplify agent workflow by allowing them to manage all communication channels in a single interface. Auto-populate case fields based on what the system already knows, saving valuable time.

EMPOWER YOUR AGENTS

Guide agents through each conversation with dynamic recommendations, customer information, and full context of previous interactions, making it easy to deliver effective, personalized service.

Learn more about how we help Customer Service

Marketing

As a Marketing leader, you know that customer experience is arguably the most influential factor determining brand loyalty. But ensuring your CX will keep customers coming back can seem like a major undertaking – but that's where Astute comes in.

DELIVER ELEVATED EXPERIENCES

Provide a consistent, omni-channel experience on the devices and platforms your customers prefer. Better customer experiences drive brand loyalty and generate powerful positive word of mouth.

GAIN VALUABLE INSIGHT

Comprehensive voice of customer data helps you make decisions about messaging, product development, campaigns, and promotions.

ENGAGE AUDIENCES IN REAL TIME

Leverage real-time analytics to discover opportunities for agile marketing. Track reactions and results as they happen in a digital command center.

Learn more about how we help Marketing

Meet the smartest customer experience platform.

Astute

ePowerCenter

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Astute

Knowledge

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Astute

SOS

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Astute

Social

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Astute

Bot

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Astute

Verbatim

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Got 15 Minutes? Grab a Coffee, Join a Webinar

Want to learn about the latest customer experience topics, but short on time? Take a coffee break and join us for these info-packed 15-minute webinars.

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See how Astute works!