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What happens when you infuse AI into customer interactions?

Basically, they get awesome.

Our customers, including these leading brands, already know.

Logo - Delta Logo - Vera Bradley Logo - McDonalds Logo - Ford Logo - General Mills Logo - Wegmans

With AI, complex interactions get simpler.

AI-Powered Self-Service
Help customers help themselves
Using their favorite channels and devices, customers can find assistance 24/7 driven by conversational AI chatbots. Answers can be sourced from a variety of places, like knowledgebases, websites, where-to-buy databases, internal systems, and more. The result? Customers get consistent, instant answers, while contact centers are freed up to tackle more nuanced cases.
Smarter Agent Tools
Everything agents need to be rock stars
A single agent desktop combines all channels into a single interface. Smart automation takes care of repetitive tasks, including responding to customer emails, and streamlines agent workflow. This frees them to focus on what they love – engaging one-on-one with customers.
Seamless Transitions
One continuous conversation
Customers interact with your brand across all sorts of channels – and it’s time to unify those conversations. No matter how customers choose to communicate, whether they’re conversing with a self-service interface or a live agent, context and personalization follows them wherever they go. Transitions and escalations become frictionless and customers feel more appreciated.

Decisions get more insightful.

Clean, Accurate Data
There’s nothing like good, clean data
Astute’s easily configurable data tools allow you to gather nearly limitless data points from all kinds of customer interactions for comprehensive insights. And automating QA for customer case data ensures 100% of your customer data is clean, and ongoing auditing driven by machine learning helps it stay that way.
Organization-Wide Insights
Drive a customer-centric culture
Being truly customer-focused has become an enviable differentiator. By integrating customer data into corporate data lakes and reports, plus leveraging smart data visualization, you’re empowered to turn data into insights, and insights into actions.
Brand Protection
Early warnings, quick recovery
Monitoring and threshold reporting detect the signs of a potential brand crisis. Automatic notifications give you an early warning so you can react quickly to protect your brand. Our flexible case management system allows you to quickly reconfigure to collect the right data, and easily communicate with affected customers.

And your company grows.

Differentiated CX
Stand out among your competitors
Leading brands know that their customer experience is a top differentiator. By providing AI-driven customer self-service, enabling seamless transitions between interactions, and empowering your agents to do what they do best, Astute helps you stand out in a crowded market.
Customer Loyalty
Keep customers happy & loyal
Positive experiences with your product and your brand keep customers coming back. Reducing customer effort is the key, as effortless experiences make it almost automatic for customers to continue buying your products.
Greater Efficiency
Do more with your resources
How does Astute drive efficiency to reduce costs? By streamlining and automating the most tedious customer service tasks and deflecting repetitive questions from the call center with AI-powered chatbots. Free up time for more value-added tasks and CX improvements.

Astute is building the future of consumer engagement

See what our AI-driven solutions can do for you.

Trusted by leading brands to make customer interactions amazing – all with the power of AI.

Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video
Cut response time from 3-4 days to same-day
Read More
Captured valuable customer insights
Read More
Increased resolution efficiency by 58%
Read More
58%
Upped social media response time
Read More
Improved social case handling time by 53%
Read More
53%
Improved guest issue resolution & real-time reporting
Read More
Simplified training for seasonal agents
Read More
Improved CSAT and omnichannel response times
Watch the Video

“With changing times and changing guest needs, we’re glad Astute helps us maintain our competitive edge in delivering a great guest experience.”

– Juan Cortez, Guest Services Manager, The Cheesecake Factory

See their story.

Watch the Video

Explore our award-winning products.

Self-Service
What makes us different
Using their favorite channels and devices, customers can find 24/7 help and support driven by conversational AI chatbots. Answers can be sourced from a variety of places, like knowledgebases, websites, internal systems, and more. The result? Customers get the instant answers they want, while contact centers are freed up to tackle more nuanced cases.
Agent Tools
What makes us different
Our philosophy is that a blended approach delivers the best CX; that is, blending the best of your human agents with the best of automation. Astute’s agent tools focus on automating and streamlining the repetitive and the mundane, while recognizing that AI cannot and should not replace your live agents. Rather, our software serves to empower them to do their best work through a comprehensive agent desktop, automated customer case QA, and seamless integration of social care channels.
Transitions
What makes us different
When customers need to escalate or simply want to pick up the conversation in a different channel, they don’t like repeating themselves – they expect chatbots and agents alike to be up to speed on who they are and what they need. Astute SOS allows customers to escalate or switch channels with a single click, and passes along relevant context to agents to allow for a more personalized and frictionless interaction.