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Intelligent software solutions for the world's best brands

Enhancing engagement with your customer community by contextually blending human and artificial intelligence

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Brands seeing success with Astute Solutions

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Build a smarter customer experience with Astute.

Always-on. Conversational. Personalized. Effortless. Your customers want it all, and delivering it requires blending the best of human interactions with the best of AI-driven automation.

Click below to see how we help your team.
  • Consumer Relations

    Protect your brand and mitigate risks

  • Customer Service

    Empower agents and increase efficiency

  • Marketing

    Increase brand loyalty and revenue

Consumer Relations

As a Consumer Relations professional, you're tasked with protecting your brand's reputation from all the things that can go wrong, whether that's a recall, a regulatory issue, or a product quality problem. Astute's consumer engagement software can help.

PROTECT YOUR BRAND

Real-time alerts, threshold reporting, and auto-escalations of urgent consumer issues help you stay ahead of any potential crisis.



MAKE BETTER DECISIONS

Capture virtually any data point to understand trends in consumer interactions and make more informed decisions. Use automated QA to audit 100% of your customer cases, producing cleaner, more reliable data.

TRACK REGULATORY COMPLIANCE

Keep an accurate audit trail of system changes and consumer interactions, regardless of communication channel.

See how we help the world's most iconic brands

Customer Service

As a Customer Service leader, you're responsible for keeping your customers happy and your agents engaged. Striking a balance between the two can be challenging, but Astute's smart customer engagement software is here to help.

LET CUSTOMERS SELF-SERVE

Help customers help themselves with smarter self-service options. AI-driven chatbots handle repetitive questions, saving your agents for more complex interactions.

STREAMLINE YOUR PROCESS

Simplify agent workflow by allowing them to manage all communication channels in a single interface. Auto-populate case fields based on what the system already knows, saving valuable time.

EMPOWER YOUR AGENTS

Guide agents through each conversation with dynamic recommendations, customer information, and full context of previous interactions, making it easy to deliver effective, personalized service.

Learn more about how we help Customer Service

Marketing

As a Marketing leader, you know that customer experience is arguably the most influential factor determining brand loyalty. But ensuring your CX will keep customers coming back can seem like a major undertaking – but that's where Astute comes in.

DELIVER ELEVATED EXPERIENCES

Provide a consistent, omni-channel experience on the devices and platforms your customers prefer. Better customer experiences drive brand loyalty and generate powerful positive word of mouth.

GAIN VALUABLE INSIGHT

Comprehensive voice of customer data helps you make decisions about messaging, product development, campaigns, and promotions.

GROW MARKET SHARE

Rapidly changing preferences and new generations require marketers to stay nimble. Keep your brand relevant by embracing agile marketing, real-time social listening, and emerging channels.

Learn more about how we help Marketing

Meet the smartest customer experience platform.

Astute

ePowerCenter

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Astute

Knowledge

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Astute

SOS

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Astute

Social

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Astute

Bot

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Astute

Verbatim

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Got 15 Minutes? Grab a Coffee, Join a Webinar

Want to learn about the latest customer experience topics, but short on time? Take a coffee break and join us for these info-packed 15-minute webinars.

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