Want to learn how to create useful and effective customer journey maps? Join the webinar on Tuesday, April 18 at 1:00 PM ET.
Guide your agents through every interaction with recommended steps that anticipate the customer’s next move. Personalize their journey with unrivaled accuracy based on a clear and comprehensive view of the customer.
With features like name and address matching, dynamically changing fields, and intelligent type-down options, your agents breeze through data entry to focus on what really matters: high-quality interactions with customers.
Closing the loop has never been simpler. Customer follow-up emails are automatically populated based on case information and desired resolution. All agents have to do is hit Send.
“We use ePowerCenter to service our consumers through multiple channels such as phone, email, paper mail, we take data from social media…one stop shop!”WATCH VIDEO
“The biggest benefit for picking Astute was its versatility, its ease of setup; we didn’t have to have any consultants come in and do anything for us, it’s self-maintained.”WATCH VIDEO
“We’ve been able to really fine-tune it to handle not only consumer information but we also use it in a strict workflow for cases that are FDA-regulated.”WATCH VIDEO
Guide your agents through conversations with consumer history and context-driven recommended actions.
Natural language processing reads and understands incoming customer requests, automatically generating responses and suggesting enclosures.
Engage with consumers wherever they are – phone, email, web, social, chat – without forcing them to switch channels or repeat their story.
Streamline workflows and save time with features like auto-complete and intelligent type-down options.
Dynamically adjust which information is needed to complete a case based on contextual information, reducing handling time.
Make continual improvements to your business with clarity about where you stand in your consumer’s mind.
Track trends and delve deep into consumer behavior and attitudes with comprehensive reports and analytics tools.
Escalate cases to other departments seamlessly, monitoring the status in real-time while keeping an audit of interactions in one place.
Detect issues early and reduce the impact of adverse events with threshold reporting and real-time alerts.
Minimize losses due to fraudulent claims by identifying consumers seeking to abuse your goodwill.
From custom-crafted to automatically-sourced responses, our knowledge management software is always ready with an answer.
Easily configure your system to assist consumers in multiple languages around the world.