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ePowerCenter™

Power up your agents.

Contact center agents can resolve customer issues more quickly and effectively than ever before. Our CRM software shortens training time, shows a unified customer view, and provides everything agents need to improve loyalty in a single, integrated interface.

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What is CRM? ePowerCenter CRM software, CRMs

WHAT MAKES US BETTER

  • Ditch the scripts for in‑context guidance.

    Guide your agents through every interaction with recommended steps that anticipate the customer’s next move. Personalize their journey with unrivaled accuracy based on a clear and comprehensive view of the customer.

  • Smarter data entry means better interactions.

    With features like name and address matching, dynamically changing fields, and intelligent type-down options, your agents breeze through data entry to focus on what really matters: high-quality interactions with customers.

  • Follow-up, simplified.

    Closing the loop has never been simpler. Customer follow-up emails are automatically populated based on case information and desired resolution. All agents have to do is hit Send.

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Customer Engagement That's More Than Smart

  • Dominique Bolden

    “We use ePowerCenter to service our consumers through multiple channels such as phone, email, paper mail, we take data from social media…one stop shop!”

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  • Henry Moore

    “The biggest benefit for picking Astute was its versatility, its ease of setup; we didn’t have to have any consultants come in and do anything for us, it’s self-maintained.”

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  • Carrie Barsuhn

    “We’ve been able to really fine-tune it to handle not only consumer information but we also use it in a strict workflow for cases that are FDA-regulated.”

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PRODUCT FEATURES

  • IN-CONTEXT GUIDANCE

    Guide your agents through conversations with consumer history and context-driven recommended actions.

  • AUTOMATED EMAIL INTERACTIONS

    Natural language processing reads and understands incoming customer requests, automatically generating responses and suggesting enclosures.

  • OMNI-CHANNEL

    Engage with consumers wherever they are – phone, email, web, social, chat – without forcing them to switch channels or repeat their story.

  • SMARTER DATA ENTRY

    Streamline workflows and save time with features like auto-complete and intelligent type-down options.

  • DYNAMIC FIELDS

    Dynamically adjust which information is needed to complete a case based on contextual information, reducing handling time.

  • VOICE OF CUSTOMER

    Make continual improvements to your business with clarity about where you stand in your consumer’s mind.

  • REPORTING & ANALYTICS

    Track trends and delve deep into consumer behavior and attitudes with comprehensive reports and analytics tools.

  • EASY ESCALATIONS

    Escalate cases to other departments seamlessly, monitoring the status in real-time while keeping an audit of interactions in one place.

  • REPUTATION MANAGEMENT

    Detect issues early and reduce the impact of adverse events with threshold reporting and real-time alerts.

  • REPEATER IDENTIFICATION

    Minimize losses due to fraudulent claims by identifying consumers seeking to abuse your goodwill.

  • INTEGRATED KNOWLEDGE MANAGEMENT

    From custom-crafted to automatically-sourced responses, our knowledge management software is always ready with an answer.

  • MULTI-LINGUAL

    Easily configure your system to assist consumers in multiple languages around the world.

Experience the world’s smartest CRM software in action. Request a Demo