Bot or Not: Should Chatbots Pretend to Be Humans?

As more companies turn to chatbots and virtual agents to enhance their customer service, they’re asking, “How closely can bots replicate human interactions?” when the real question is, “Should they try?”

In this 15-minute webinar, we’ll discuss what customers really want from a service chatbot and how to deliver it. Complete the form below to watch the on-demand webinar.