X
0
  • Support
  • Astute Connect

Blog

Apr 20, 2018

Product Updates: April 2018

What's new across the Astute product suite? See the latest updates from our Product Team!
Jun 26, 2017

Product Updates: June 2017

See some of ePowerCenter's latest agent efficiency updates, like case auto-recovery and mandatory form fields.
May 20, 2017

Product Updates: May 2017

See what new enhancements have been added to Astute Social this month.
Apr 21, 2017

Product Updates: April 2017

From adding multiple sources of information in Astute Knowledge to multiple trigger lists in Astute Social, learn about all the latest features and updates to Astute products.
Apr 04, 2017

Feature Update: Astute Social Ad Management

Astute Social's Ad Management functionality allows brands to coordinate social campaigns and creative across platforms for easier management and better ROI.
Feb 21, 2017

Product Updates: February 2017

From the Command Center in Astute Social to home page charts in ePowerCenter, find all the latest product features and updates here.
Nov 14, 2016

Product Spotlight: November 2016

Check out the recent word cloud enhancements in Astute Social.
Oct 17, 2016

Product Updates: October 2016

See the updates and enhancements the Astute Product Team has been working on! We've made changes to ePowerCenter, Astute Social, and Astute Knowledge to help our customers serve their consumers more effectively.
Sep 19, 2016

Product Updates: September 2016

See the latest updates to Astute Social and Astute Knowledge, including exciting new globalization features!
Aug 15, 2016

Product Updates: August 2016

See what's new this month in the Astute Social and Astute Knowledge platforms. Updates include new social image detection filters and self-managed knowledge content.
Jul 19, 2016

Manage Social Media Engagement Anywhere with the Astute Social App [Video]

Today's brands must be equipped to handle social media risks and put out fires no matter the time of day. Watch the video to learn how the Astute Social Mobile App gives your social team more freedom while also making sure your brand meets customers' high expectations for response times.
Jul 19, 2016

Product Updates: July 2016

What's new this month? Check out the latest product updates for Astute ePowerCenter CRM.
Jun 21, 2016

Introducing Astute Social Command Center [Video]

Watch the video to see how Astute Social Command Center delivers real-time, comprehensive, and actionable social insights.
Jun 12, 2016

Product Updates: June 2016

From new image drag and drop capabilities in Astute Knowledge to an affinities screen for listening in Astute Social, find all the latest features and updates to Astute products in June.
May 18, 2016

Product Updates: May 2016

The latest updates to Astute's suite of products, including ePowerCenter CRM and Astute Social. New case audit, dashboard, and address tools make customer service management simpler. Astute Social's new interactions and publishing interface allow social media managers a more in-depth look at social engagement and scheduling.
Apr 19, 2016

Product Updates: April 2016

Check out these exciting new enhancements to ePowerCenter and Astute Social! Updates include new reports, Facebook reviews management, and a sneak preview of the new Social Command Center.
Mar 20, 2016

Product Updates: March 2016

With a new version of ePowerCenter launching in a few weeks and enhancements to Astute Social to include Instagram monitoring, you’ll want to make sure to update your Astute Products so you’re using all of the latest features.
Feb 15, 2016

Product Updates: February 2016

As you update your Astute products, you’ll find new features and enhancements, including dual video cameras, file uploading capabilities, integration with Salesforce, faster response times in Astute Social and a completely new interface within Astute Knowledge that allows you to seamlessly integrate into SOS for escalation.
Jan 25, 2016

Product Updates: January 2016

From new CashStar egiftcard viewing options in ePowerCenter to dual camera features in Astute SOS, find all the January features and updates to Astute products here.