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Astute Agent™ icon

Astute Agent™

The modern agent desktop.

Consumers expect a lot from your customer care team. Set them up for success with Astute’s award-winning CRM software.

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What is CRM? Astute Agent CRM software, CRMs

WHAT MAKES US BETTER

  • Agents can do their best work.

    Astute Agent is purpose-built for agents’ daily work, enabling them to manage all channels in a single interface, automating repetitive tasks, and providing step-by-step guidance in every case.

  • Designed for consumer engagement.

    Astute Agent gives you everything you need for great consumer engagement right out of the box, handling even complex interactions without the need for costly customizations.

  • We understand your world.

    As the CRM market’s only consumer engagement specialist, Astute has infused decades of consumer relations experience into our software – and we’re ready to put that expertise to work for you.

PRODUCT FEATURES

  • IN-CONTEXT GUIDANCE

    Guide your agents through conversations with consumer history and context-driven recommended actions.

  • OMNICHANNEL

    Engage with consumers wherever they are – phone, email, web, social, chat, SMS – without forcing them to switch channels or repeat their story.

  • AUTOMATED EMAIL INTERACTIONS

    Natural language processing reads and understands incoming customer requests, automatically generating responses and suggesting enclosures.

  • CONSUMER PRIVACY COMPLIANCE

    Make compliance with consumer privacy regulations like GDPR and CCPA simple. Built-in functionality lets you easily redact consumer PII on request without losing valuable insight on complaints and other case data.

  • AGENT LIVE CHAT AND SMS

    Allow agents to reply to incoming web chats and SMS/text messages, giving consumers the quick responses they expect while enabling agents to manage these channels from one streamlined interface.

  • SMARTER DATA ENTRY

    Streamline workflows and save time with features like auto-complete and intelligent type-down options.

  • DYNAMIC FIELDS

    Dynamically adjust which information is needed to complete a case based on contextual information, reducing handling time.

  • VOICE OF CUSTOMER

    Make continual improvements to your business by capturing valuable first-party consumer data across every interaction.

  • REPORTING & ANALYTICS

    Track trends and delve deep into consumer behavior and attitudes with comprehensive reports and analytics tools.

  • EASY ESCALATIONS

    Escalate cases to other departments seamlessly, monitoring the status in real-time while keeping an audit of interactions in one place.

  • REPUTATION MANAGEMENT

    Detect issues early and reduce the impact of adverse events with threshold reporting and real-time alerts.

  • REPEATER IDENTIFICATION

    Minimize losses due to fraudulent claims by identifying consumers seeking to abuse your goodwill.

  • INTEGRATED KNOWLEDGE MANAGEMENT

    From custom-crafted to automatically -sourced responses, agents can quickly find accurate answers directly within their case workflow.

  • MULTI-LINGUAL

    Easily configure your system to assist consumers in multiple languages around the world.

  • BROWSER INDEPENDENT

    Agents can use the cloud-based software on any browser they choose.

  • BETTER DATA ACCURACY

    Automated data QA tools and smart workflows for case review ensures the CRM's data is kept clean and accurate.

  • FEEDBACK SURVEYS

    Gather feedback from consumers on their experience with your products, locations, or agents in a conversational, friendly way.

Experience the world’s smartest CRM software in action. Request a Demo