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Astute Bot™

Narrow AI, broad benefits.

Smart enough to know what it knows and what it doesn’t know, Astute Bot – driven by narrow AI and natural language processing – allows you to find the perfect balance between virtual and live agents.

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Chatbot for customer service

WHAT MAKES US BETTER

  • A conversational approach

    The conversational interface uses natural language processing to understand what consumers are asking, engaging in a two-way dialog to solve problems and give answers.

  • An army of problem-solvers

    Artificial narrow intelligence powers a decision engine that can determine the best way to help consumers, pulling data from internal and external sources to craft a response.

  • Meeting customers where they live

    Use Astute Bot to deliver sophisticated customer experiences -- not only on your website and app, but also via popular messaging apps to maximize adoption.

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A Conversational Concierge That's More Than Smart

PRODUCT FEATURES

  • ALWAYS-ON SERVICE

    Astute Bot never takes a vacation. Provide the 24/7 support your customers expect.

  • PROACTIVE ENGAGEMENT

    Push proactive notifications, such as shipping updates, boarding passes, and product alerts, using the channels your customers already embrace.

  • CONVERSATIONAL COMMERCE

    Up your e-commerce game with an interactive experience that recommends products to consumers through conversations.

  • OPTIMIZED RESPONSES

    Built to provide a consistent and device-optimized experience across multiple channels, including websites, branded apps, and messaging platforms.

  • MACHINE LEARNING

    Astute Bot learns how to respond to inquiries based on what your human agents do, constantly adapting to provide a better experience.

  • SMART ESCALATION

    Some matters will require a human touch. Astute Bot can seamlessly transition a customer to an agent automatically or at the customer's request.

  • MULTIPLE DATA SOURCES

    The bot can pull information from authored content such as knowledgebases, business systems like order management, and trusted external sources such as partner sites.

See how Astute Bot can revolutionize your customer experience. Request a Demo