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Astute Bot™ icon

Astute Bot™

Narrow AI, broad benefits.

Driven by narrow AI and natural language processing, award-winning Astute Bot allows you to create the conversational interactions consumers crave while freeing up agents to solve more complex problems.

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Chatbot for customer service

WHAT MAKES US BETTER

  • An army of problem-solvers

    Artificial narrow intelligence powers a decision engine that can determine the best way to help consumers, pulling data from internal and external sources to craft a response.

  • Meeting customers where they are

    Use Astute Bot to deliver sophisticated customer experiences—not only on your website and app, but also via popular messaging apps to maximize adoption.

  • Personalized interactions from start to finish

    Using connections to your CRM and other business systems, Astute Bot can personalize interactions and tailor its responses, providing the one right answer for each individual.

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A Conversational Concierge That's More Than Smart

  • Astute Bot Wins Best New Software Product of the Year

PRODUCT FEATURES

  • SMART ESCALATION

    Astute Bot triggers escalation automatically or at the customer’s request, and passes complete context to the agent to ensure a seamless transition.

  • MACHINE LEARNING

    Astute Bot learns how to respond to inquiries based on what your human agents do, constantly adapting to provide a better experience.

  • MULTIPLE DATA SOURCES

    The bot can pull information from authored content (like knowledgebases), business systems (like order management), and trusted external sources (like partner sites).

  • OPTIMIZED RESPONSES

    Built to provide a consistent and device-optimized experience across multiple channels, including websites, branded apps, and messaging platforms.

  • FLEXIBLE INTENT ENGINE

    Astute Bot can connect to multiple external intent engines to ensure customers always receive the right response, while reducing the need for multiple bots.

  • MULTI-LINGUAL SUPPORT

    The bot leverages natural language processing technology to interact with customers in their own language.

  • CONVERSATIONAL COMMERCE

    Up your e-commerce game with an interactive experience that recommends products to consumers through conversations.

  • PROACTIVE ENGAGEMENT

    Push proactive notifications, such as shipping updates, boarding passes, and product alerts, using the channels your customers already embrace.

See how Astute Bot can revolutionize your customer experience. Request a Demo