Join Forrester’s Kate Leggett to learn how to move from simply satisfying your customers’ growing list of needs to delivering great service. Register for the webinar: Tuesday, February 28 at 2:00 PM ET.
The conversational interface uses natural language processing to understand what consumers are asking, engaging in a two-way dialog to solve problems and give answers.
Artificial narrow intelligence powers a decision engine that can determine the best way to help consumers, pulling data from internal and external sources to craft a response.
Use Astute Bot to deliver sophisticated customer experiences -- not only on your website and app, but also via popular messaging apps to maximize adoption.
Astute Bot never takes a vacation. Provide the 24/7 support your customers expect.
Push proactive notifications, such as shipping updates, boarding passes, and product alerts, using the channels your customers already embrace.
Up your e-commerce game with an interactive experience that recommends products to consumers through conversations.
Built to provide a consistent and device-optimized experience across multiple channels, including websites, branded apps, and messaging platforms.
Astute Bot learns how to respond to inquiries based on what your human agents do, constantly adapting to provide a better experience.
Some matters will require a human touch. Astute Bot can seamlessly transition a customer to an agent automatically or at the customer's request.
The bot can pull information from authored content such as knowledgebases, business systems like order management, and trusted external sources such as partner sites.