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Astute Knowledge™ icon

Astute Knowledge™

A knowledgebase smart enough to build itself.

This knowledge management software puts the right answers at your fingertips. Give customers and service staff intelligent and accurate answers without needing to author a knowledgebase from scratch.

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KMS knowledge management system and knowledgebase, knowledge services

WHAT MAKES US BETTER

  • An intelligent interpreter.

    Patented natural language processing technology understands what your customers are asking, searches your business systems for an answer, and interprets raw data into an intelligent, human-friendly response.

  • Be smart from the start.

    Get your KMS up and running quickly using existing content from approved internal and external sources. With every customer query, the advanced learner tool automatically identifies and alerts you to opportunities to improve your answers. Customers, store associates, and agents alike benefit from a single optimized knowledgebase.

  • Personalized, optimized answers.

    Smarter knowledge management means each customer receives personalized, relevant responses tailored to their intent, sentiment, history, and device. Interactions are user-friendly and friction-free.

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Knowledge Management That's More Than Smart

PRODUCT FEATURES

  • NATURAL LANGUAGE PROCESSING

    Provide relevant, accurate answers derived from patented NLP technology that understands the true intent of the customer's question.

  • TWO-WAY DIALOG

    Answer complex questions by engaging consumers in conversation, drilling down to clarify what they truly need.

  • PERSONALIZED RESPONSES

    Deliver responses personalized to each customer that leverage user input, product data, account information and other context.

  • AUTO-GENERATED TOPICS

    Get started quickly with a knowledgebase that can teach itself. The system can index existing internal and external content to auto-generate topics.

  • GUIDED AUTHORING

    The KMS alerts you to gaps in your existing knowledgebase, showing you opportunities to create new content for questions that are going unanswered.

  • FEDERATED SEARCH

    Pull data from multiple knowledgebases to craft the most accurate answer for each question.

  • MULTI-LINGUAL

    Author content in multiple languages to assist consumers around the world. The KMS can also translate answers from existing foreign-language knowledgebases.

  • OMNI-CHANNEL

    Implement self-service across web, mobile, and messengers to provide optimized answers where your customers live -- without forcing them to switch channels or repeat their story.

  • VERSIONING & HISTORY

    Retain a record of each piece of KMS content as it evolves, including who changed what and when, for record-keeping and compliance.

See intelligent knowledge management in action. Request a Demo