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Astute Knowledge™ icon

Astute Knowledge™

There’s nothing artificial about this intelligence.

Knowledge management software that's more like a concierge than the yellow pages. Respond to individual customers intelligently and accurately, without needing to author a knowledgebase from scratch.

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KMS knowledge management system and knowledgebase, knowledge services

WHAT MAKES US BETTER

  • An intelligent interpreter.

    Patented natural language processing technology understands what your customers are asking, searches your business systems for an answer, and interprets raw data into an intelligent, human-friendly response.

  • Be smart from the start.

    Get your KMS up and running quickly using existing content from approved internal and external sources. With every customer query, the advanced learner tool automatically identifies and alerts you to opportunities to improve your answers. Customers, store associates, and agents alike benefit from a single optimized knowledgebase.

  • Personalized, optimized answers.

    Smarter knowledge management means each customer receives personalized, relevant responses tailored to their intent, sentiment, history, and device. Interactions are user-friendly and friction-free.

PRODUCT FEATURES

  • KNOWLEDGE MANAGEMENT

    Help your consumers and agents find what they need – with 97% accuracy – with an extensive, customizable knowledgebase.

  • NATURAL LANGUAGE PROCESSING

    Provide relevant, accurate answers derived from patented NLP technology that understands the true intent of the customer's question.

  • INTELLIGENT ESCALATION

    Escalate at just the right moment to avoid service roadblocks and keep drifting consumers engaged.

  • AUTHORING TOOL

    Collaboratively build content across your enterprise with workflow automation and review capabilities in one easy-to-use KMS tool.

  • CONTEXTUAL ANSWERS

    Deliver personalized answers that leverage user input, product data, account information and more.

  • COMPLEX DIALOG CAPABILITIES

    Answer complex questions using the KMS's unique ability to have an automated back-and-forth “conversation” with the consumer and drill down to the most accurate answer.

  • LEARNER TOOL

    Strengthen and expand your KMS with a daily report on what questions your consumers are asking the knowledgebase and how they are being answered.

  • MULTI-LINGUAL

    Configure your KMS with multiple languages to assist consumers around the world.

  • VERSIONING & HISTORY

    Retain a record of each piece of KMS content as it evolves, including who changed what and when.

See intelligent knowledge management in action. Request a Demo