Join Forrester’s Kate Leggett to learn how to move from simply satisfying your customers’ growing list of needs to delivering great service. Register for the webinar: Tuesday, February 28 at 2:00 PM ET.
Patented natural language processing technology understands what your customers are asking, searches your business systems for an answer, and interprets raw data into an intelligent, human-friendly response.
Get your KMS up and running quickly using existing content from approved internal and external sources. With every customer query, the advanced learner tool automatically identifies and alerts you to opportunities to improve your answers. Customers, store associates, and agents alike benefit from a single optimized knowledgebase.
Smarter knowledge management means each customer receives personalized, relevant responses tailored to their intent, sentiment, history, and device. Interactions are user-friendly and friction-free.
Provide relevant, accurate answers derived from patented NLP technology that understands the true intent of the customer's question.
Answer complex questions by engaging consumers in conversation, drilling down to clarify what they truly need.
Deliver responses personalized to each customer that leverage user input, product data, account information and other context.
Get started quickly with a knowledgebase that can teach itself. The system can index existing internal and external content to auto-generate topics.
The KMS alerts you to gaps in your existing knowledgebase, showing you opportunities to create new content for questions that are going unanswered.
Pull data from multiple knowledgebases to craft the most accurate answer for each question.
Author content in multiple languages to assist consumers around the world. The KMS can also translate answers from existing foreign-language knowledgebases.
Implement self-service across web, mobile, and messengers to provide optimized answers where your customers live -- without forcing them to switch channels or repeat their story.
Retain a record of each piece of KMS content as it evolves, including who changed what and when, for record-keeping and compliance.