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Patented natural language processing technology understands what your customers are asking, searches your business systems for an answer, and interprets raw data into an intelligent, human-friendly response.
Get your KMS up and running quickly using existing content from approved internal and external sources. With every customer query, the advanced learner tool automatically identifies and alerts you to opportunities to improve your answers. Customers, store associates, and agents alike benefit from a single optimized knowledgebase.
Smarter knowledge management means each customer receives personalized, relevant responses tailored to their intent, sentiment, history, and device. Interactions are user-friendly and friction-free.
Help your consumers and agents find what they need – with 97% accuracy – with an extensive, customizable knowledgebase.
Provide relevant, accurate answers derived from patented NLP technology that understands the true intent of the customer's question.
Escalate at just the right moment to avoid service roadblocks and keep drifting consumers engaged.
Collaboratively build content across your enterprise with workflow automation and review capabilities in one easy-to-use KMS tool.
Deliver personalized answers that leverage user input, product data, account information and more.
Answer complex questions using the KMS's unique ability to have an automated back-and-forth “conversation” with the consumer and drill down to the most accurate answer.
Strengthen and expand your knowledgebase with a daily report on the questions your consumers are asking and how they are being answered.
Configure your KMS with multiple languages to assist consumers around the world.
Retain a record of each piece of KMS content as it evolves, including who changed what and when.