Want to learn how to create useful and effective customer journey maps? Join the webinar on Tuesday, April 18 at 1:00 PM ET.
Verbatim™ audits all - not just a percentage - of your CRM case data, identifying quality issues such as incorrect product or reason codes.
Using artificial narrow intelligence and deep learning, Verbatim™ trains itself to recognize errors by reviewing historical data, and then continues to learn through the feedback you provide.
Identify systemic issues and fix them with real-time analytics. Drill down to the root cause of data quality errors such as training weaknesses and under-performing agents.
Not using ePowerCenter™ CRM? Not to worry. Verbatim™ integrates with every major CRM system.
Get up and running quickly with a QA system that teaches itself based on historical case data and agent notes. Further refine results with your own feedback and input.
Most quality assurance processes can only identify 1-5% of errors. Ensure 100% of customer cases are correct.
Gain an in-depth understanding of which product and reason codes are causing the most CRM case data inaccuracies, and see which agents may need more training.
In addition to identifying errors in CRM case data, Verbatim can also automatically fix inaccurate product and reason codes.