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Astute Verbatim™ icon

Astute Verbatim™

Comprehensive data audit means no more spot checking.

Automatically audit 100% of CRM case data to catch and correct mistakes. Get clean, accurate customer data with no manual QA.

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Astute Verbatim CRM case data quality tool

WHAT MAKES US BETTER

  • 100% data quality assurance

    Verbatim™ audits all - not just a percentage - of your CRM case data, identifying quality issues such as incorrect product or reason codes.

  • The quality tool that trains itself

    Using artificial narrow intelligence and deep learning, Verbatim™ trains itself to recognize errors by reviewing historical data, and then continues to learn through the feedback you provide.

  • Intelligent analytics pinpoint problems

    Identify systemic issues and fix them with real-time analytics. Drill down to the root cause of data quality errors such as training weaknesses and under-performing agents.

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Quality assurance for enterprise CRM systems

PRODUCT FEATURES

  • CRM INTEGRATION

    Not using ePowerCenter™ CRM? Not to worry. Verbatim™ integrates with every major CRM system.

  • DEEP LEARNING

    Get up and running quickly with a QA system that teaches itself based on historical case data and agent notes. Further refine results with your own feedback and input.

  • COMPLETE COVERAGE

    Most quality assurance processes can only identify 1-5% of errors. Ensure 100% of customer cases are correct.

  • ADVANCED REPORTING

    Gain an in-depth understanding of which product and reason codes are causing the most CRM case data inaccuracies, and see which agents may need more training.

  • DATA CORRECTION

    In addition to identifying errors in CRM case data, Verbatim can also automatically fix inaccurate product and reason codes.

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