Skip to content
  • Industries
    • AirlineCOVID-19 Update
    • Automotive
    • CPGCOVID-19 Update
    • Financial Services
    • GroceryCOVID-19 Update
    • Restaurant
    • Retail
  • Products
    • Astute Bot™Digital Service Platform
    • Astute Agent™Consumer Engagement CRM
    • Agent Assist™Knowledge Engine for Agents
    • Interactive Web Forms™Consumer Contact Capture
    • Agent Chat™Instant Live Chat Experience
    • Agent SMS™Seamless Support for Texting
    • Astute Social™Social Media Management
    • Astute Analytics™First Party Data Analytics
    • Astute Spot™Product Locator
  • Resources
    • Blog
    • Guides
    • Infographics
    • Reports
    • Webinars
    • See All Resources
  • Customer Stories
    • Featured Stories
    • Delta Air LinesDelta Air Lines successfully pilots new support technology.
    • The Cheesecake FactoryThe Cheesecake Factory slices handling time by 20% with Astute’s CRM.
    • All Customer Stories
  • Support
    • Customer Center
    • Learning Center
    • +1 (855) 508-6150
    • Email
    • Status.io

Webinars

Search
Generic filters
Filter by Categories
Agent Efficiency
Brand Protection & Risk
Chatbots & AI
Contact Center Management
Customer Experience
Customer Journey
eCommerce
Emerging Channels
Knowledge Management
Marketing
Mobile Customer Service
Omni-Channel
Personalization
Press Releases
Product Updates
Reporting & Analytics
Risk Management
Security
Self-Service
Social Customer Care
Social Engagement
Social Marketing
Uncategorized
Virtual Agents
Voice of Customer
Workflow Automation
Filter by Products
Agent Assist
Astute Agent
Astute Analytics
Astute Bot
Astute Chat
Astute SMS
Astute Social
Astute SOS
Astute Spot
Astute Verbatim
Interactive Web Forms
Managed Services
Featured
Managing HR through COVID-19 is no easy task. You are trying to keep employees engaged, communicate quickly and prepare for what’s next. During this webinar, we will share our view of the 6 stages of the coronavirus crisis and share steps you can take to best prepare employees and your organization.
Featured
Live | June 2, 2020 11:00 am - 11:30 am ET

How HR Can Prepare for the 6 Stages of COVID-19

Managing HR through COVID-19 is no easy task. You are trying to keep employees engaged, communicate quickly and prepare for what’s next. During this webinar, we will share our view of the 6 stages of the coronavirus crisis and share steps you can take to best prepare employees and your organization.
Register Now »
Featured
Are you overwhelmed with emails? Meet EVA, our new Email Virtual Agent. EVA can save your agents valuable time by automatically crafting email responses. During this webinar, we will share more how EVA works and answer any questions you may have.
Featured
Live | June 10, 2020 11:00 am - 11:30 am ET

Enhance Your Call Center Experience with EVA
[Customer Webinar]

Are you overwhelmed with emails? Meet EVA, our new Email Virtual Agent. EVA can save your agents valuable time by automatically crafting email responses. During this webinar, we will share more how EVA works and answer any questions you may have.
Register Now »
Featured
In response to COVID-19, many businesses are adopting risk reduction strategies and encouraging employees to work from home. What does this mean for your call center? As we all try to figure out how to adjust our business, we will share practical tips as you transition your call center to work from home.
Featured
On Demand

Practical Tips for Transition to Work-At-Home Call Centers

In response to COVID-19, many businesses are adopting risk reduction strategies and encouraging employees to work from home. What does this mean for your call center? As we all try to figure out how to adjust our business, we will share practical tips as you transition your call center to work from home.
Watch Now »
Featured
How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
Featured
On Demand

New Research on How Customers Want to Talk to You

How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
Watch Now »
Featured
See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
Featured
On Demand

Delivering Social Customer Care for the Modern World with Astute

See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
Watch Now »
Featured
See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
Featured
On Demand

Transforming Your Digital Self-Service Experience with Astute

See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
Watch Now »
Featured
What customer care and CX trends should we expect to confront in 2020?
Featured
On Demand

Customer Care in 2020: The Top 20 Trends You Should Know

What customer care and CX trends should we expect to confront in 2020?
Watch Now »
Featured
Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
Featured
On Demand

Modernizing the Customer Experience: 6 Must-Haves for Your Agent Tools

Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
Watch Now »
Featured
For effective digital transformation, customer care leaders should start by mapping the service journey.
Featured
On Demand

Mapping Your Customer Service Journey to Drive Digital Transformation

For effective digital transformation, customer care leaders should start by mapping the service journey.
Watch Now »
Featured
Learn five best practices for handling online customer reviews the right way.
Featured
On Demand

Handling Ratings and Reviews: 5 Best Practices You Need to Know

Learn five best practices for handling online customer reviews the right way.
Watch Now »
Featured
How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
Featured
On Demand

Benchmarking Your Customer Experience: 3 Areas You Should Assess

How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
Watch Now »
Featured
Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
Featured
On Demand

Building a Bulletproof Bot Business Case: 3 Steps to a Successful Chatbot Project

Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
Watch Now »
Featured
Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
Featured
On Demand

Unlocking the Power of Your First-Party Data for Better CX

Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
Watch Now »
Featured
Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
Featured
On Demand

How to Use Customer Journeys to Drive Your CX Strategy

Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
Watch Now »
Featured
Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
Featured
On Demand

3 Opportunities to Optimize Your Contact Center This Year

Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
Watch Now »
Featured
In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Featured
On Demand

Top Guest Experience Challenges for Restaurants & How to Conquer Them

In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Watch Now »
Featured
Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Featured
On Demand

Bot or Not: Should Chatbots Pretend to Be Humans?

Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Watch Now »
Featured
Learn how to ensure consumers can always find where to buy your products.
Featured
On Demand

Getting Found: How to Effectively Answer Where-to-Buy Questions & Drive Sales

Learn how to ensure consumers can always find where to buy your products.
Watch Now »
Featured
Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Featured
On Demand

Real World, Virtual Agents: A Practical Approach to Chatbots

Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Watch Now »
Featured
Learn how to enhance self-service options to drive a differentiated customer experience.
Featured
On Demand

Customer Self-Service Best Practices: Financial Services & Insurance Edition

Learn how to enhance self-service options to drive a differentiated customer experience.
Watch Now »
Featured
Learn the top five customer experience trends that food retailers need to watch.
Featured
On Demand

The Top 5 Customer Experience Trends for Grocery & Food Retailers

Learn the top five customer experience trends that food retailers need to watch.
Watch Now »
Featured
See how to produce reports and visualizations to get the most out of your customer data.
Featured
On Demand

Transform Data into Insights with Astute Advanced Reporting

See how to produce reports and visualizations to get the most out of your customer data.
Watch Now »
Featured
Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
Featured
On Demand

9 Call Center Automation Opportunities You Don’t Want to Miss

Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
Watch Now »
Featured
Walk through a
Featured
On Demand

Managing a Brand Crisis: A Day in the Life

Walk through a "day in the life" of managing a brand crisis, from first becoming aware of the crisis to successfully resolving it.
Watch Now »

Posts navigation

Next
  • Company
    • Customer Stories
    • About
    • Press
    • Partners
    • Leadership
    • Careers
    • Contact
  • Products
    • Astute Bot™
    • Astute Agent™
    • Agent Assist™
    • Agent SMS™
    • Agent Chat™
    • Interactive Web Forms™
    • Astute Social™
    • Astute Analytics™
    • Astute Spot™
    • Astute SOS™
    • Astute Verbatim™
  • Support
    • Services & Support
    • Customer Center
    • Learning Center
    • support@astutesolutions.com
    • +1 (855) 508-6150
    • +1 (614) 508-6150
    • Status.io

    All product names and logos are trademarks or registered trademarks of their respective owners. ©2010- Astute Inc. All Rights Reserved.

    Astute’s ICP filing number: 沪ICP备16038979号 MIIT

    Privacy Policy  |  Terms & Conditions
    Insights & trends delivered straight to your inbox.