Looking to take your reporting & analytics to the next level? Join us as we explore Astute's enterprise-level reporting options.
Looking to take your reporting & analytics to the next level? Join us as we explore Astute's enterprise-level reporting options.
Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
Join us for an overview of the seven CX trends emerging in 2019 and how they could affect your business.
Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
Learn what happened when Astute and C3i Solutions teamed up to survey thousands of consumers about how they prefer to interact with brands, what has changed, and what hasn't.
New channels can be scary, but they can also deliver a lot of value to you and your customers.
Learn pragmatic suggestions for planning your CX initiatives for next year.
Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Walk through a "day in the life" of managing a brand crisis, from first becoming aware of the crisis to successfully resolving it.
Learn about the challenges companies frequently face with their VOC programs, and how to overcome them.
Learn how to enhance self-service options to drive a differentiated customer experience.
In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Learn how customer engagement technology can help pet care brands meet market challenges head-on.
Learn how to ensure consumers can always find where to buy your products.
Learn three ways to ensure your agents are engaged and focused on delivering the kind of CX that keeps customers coming back.
Learn the five key objectives your customer service team should seek to accomplish.
Learn how virtual agents can be used to improve CX for retailers, and see three real-world use cases.
See how to use the right technology to deliver the mobile service experiences your consumers expect.
Learn about five metrics that are often misinterpreted, and how to see past misleading call center metrics to truly improve CX.
Learn how Astute can ensure the accuracy of 100% of your CRM case data while reducing QA effort.
Learn how to find out about a potential issue before it becomes a full-blown crisis, and how to use technology to protect your brand.
Make 2018 your year of call center optimization! Learn three ways to make your processes better.
Find out which KPIs you should be tracking to get the best customer insights.
The mobile experience has never been more important. Learn how to deliver the kind of experience your customers are looking for.
Learn about the impact reviews have on your business, and 6 ways you can use them to build your online reputation.
No matter where customers are in their journey, a Facebook Messenger bot can enhance their experience. Learn the five ways you can use this emerging channel.
Don't miss out on the benefits of live chat! See what how live chat can drastically improve your customer engagement.
Are you ready for these new customer experience trends we're expecting to see in 2018?
Learn how to measure customer engagement and improve your metrics to increase loyalty and revenue.
Learn how best to support your customers throughout every stage of their lifecycle.
Learn how to identify and support the customer self-service channels that make the most sense for your company.
Learn what every brand needs to know about detecting and successfully handling adverse events and complaints from customers on social media.
Learn how to employ smart escalation techniques to talk to the right customer at the right time.
Mapping the customer journey can be hard work; are you getting enough value for the effort you put in? Learn how to get more value from journey maps.
Astute is dedicated to helping companies provide best-in-class service to customers. Learn how the Astute Solutions suite can help your team.
Learn how AI can move out of science fiction and into your contact center in three useful ways.
Learn how to streamline knowledgebase content creation and maintenance with three smart tips.
What can AI do for customer engagement? Learn why AI and humans must work together to improve CX.
Be prepared to react to relevant social media activity as it happens.
Learn about upcoming trends expected to impact retailers, and why you can't afford to ignore them.
Despite the popularity of social networks, many brands still struggle with how to serve customers via social channels. Learn five steps to delivering the social care your customers expect.
Robust mobile customer service is becoming more and more important. Learn 9 tips for providing the mobile self-service support millennials want.
See how you can conquer the most common types of brand crises using smarter technology.
Learn about the factors that matter for your self-service strategy, plus real-world examples to help move your self-service offering forward.
Your call center is the face of your brand. Learn about the call center best practices you should be following right now.
Customer journey maps help address key customer experience (CX) challenges. Learn best practices for creating customer journey maps.
The key to avoiding a crisis is identifying an issue before it becomes a trend. Learn how to identify issues before they become trends and resolve inevitable crises.
As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. Learn how to get started with a customer service bot.
Learn how to use Astute's CX Maturity Framework to identify your opportunities for improvement.
Learn about the challenges today’s automakers face and how the right technology can help.
Learn about the most pressing challenges faced by CPG companies, and how the right technology can help.
Two experts share insight into delivering the service your customers want.
Learn the ins and out of chatbots and discover ways to use them to your advantage.
Your customers want to engage with your brand across multiple channels in one seamless interaction. Learn how in this on-demand webinar.
Learn what to look for in a social ad management tool, and how to get the most bang for your buck.
Now more than ever, humans start with a quick message even if we desire a full conversation. Learn about this trend and how to execute chat successfully for your brand.
Chatbots are picking up steam as more brands are starting to investigate how to leverage this emerging technology. See what bot technology can do for your customer experience.