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Featured
Interested in what's coming in the latest release of Astute Agent? We'll share the top enhancements in Astute Agent 10.3, along with use cases and best practices.
Featured
Live | April 8, 2020 11:00 am - 11:30 am ET

An Overview of Astute Agent 10.3 Release [Customer Webinar]

Interested in what's coming in the latest release of Astute Agent? We'll share the top enhancements in Astute Agent 10.3, along with use cases and best practices.
Register Now »
Featured
In response to COVID-19, many businesses are adopting risk reduction strategies and encouraging employees to work from home. What does this mean for your call center? As we all try to figure out how to adjust our business, we will share practical tips as you transition your call center to work from home.
Featured
On Demand

Practical Tips for Transition to Work-At-Home Call Centers

In response to COVID-19, many businesses are adopting risk reduction strategies and encouraging employees to work from home. What does this mean for your call center? As we all try to figure out how to adjust our business, we will share practical tips as you transition your call center to work from home.
Watch Now »
Featured
How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
Featured
On Demand

New Research on How Customers Want to Talk to You

How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
Watch Now »
Featured
See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
Featured
On Demand

Delivering Social Customer Care for the Modern World with Astute

See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
Watch Now »
Featured
See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
Featured
On Demand

Transforming Your Digital Self-Service Experience with Astute

See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
Watch Now »
Featured
What customer care and CX trends should we expect to confront in 2020?
Featured
On Demand

Customer Care in 2020: The Top 20 Trends You Should Know

What customer care and CX trends should we expect to confront in 2020?
Watch Now »
Featured
Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
Featured
On Demand

Modernizing the Customer Experience: 6 Must-Haves for Your Agent Tools

Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
Watch Now »
Featured
For effective digital transformation, customer care leaders should start by mapping the service journey.
Featured
On Demand

Mapping Your Customer Service Journey to Drive Digital Transformation

For effective digital transformation, customer care leaders should start by mapping the service journey.
Watch Now »
Featured
Learn five best practices for handling online customer reviews the right way.
Featured
On Demand

Handling Ratings and Reviews: 5 Best Practices You Need to Know

Learn five best practices for handling online customer reviews the right way.
Watch Now »
Featured
How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
Featured
On Demand

Benchmarking Your Customer Experience: 3 Areas You Should Assess

How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
Watch Now »
Featured
Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
Featured
On Demand

Building a Bulletproof Bot Business Case: 3 Steps to a Successful Chatbot Project

Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
Watch Now »
Featured
Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
Featured
On Demand

Unlocking the Power of Your First-Party Data for Better CX

Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
Watch Now »
Featured
Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
Featured
On Demand

How to Use Customer Journeys to Drive Your CX Strategy

Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
Watch Now »
Featured
Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
Featured
On Demand

3 Opportunities to Optimize Your Contact Center This Year

Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
Watch Now »
Featured
In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Featured
On Demand

Top Guest Experience Challenges for Restaurants & How to Conquer Them

In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Watch Now »
Featured
Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Featured
On Demand

Bot or Not: Should Chatbots Pretend to Be Humans?

Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Watch Now »
Featured
Learn how to ensure consumers can always find where to buy your products.
Featured
On Demand

Getting Found: How to Effectively Answer Where-to-Buy Questions & Drive Sales

Learn how to ensure consumers can always find where to buy your products.
Watch Now »
Featured
Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Featured
On Demand

Real World, Virtual Agents: A Practical Approach to Chatbots

Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Watch Now »
Featured
Learn how to enhance self-service options to drive a differentiated customer experience.
Featured
On Demand

Customer Self-Service Best Practices: Financial Services & Insurance Edition

Learn how to enhance self-service options to drive a differentiated customer experience.
Watch Now »
Featured
Learn the top five customer experience trends that food retailers need to watch.
Featured
On Demand

The Top 5 Customer Experience Trends for Grocery & Food Retailers

Learn the top five customer experience trends that food retailers need to watch.
Watch Now »
Featured
See how to produce reports and visualizations to get the most out of your customer data.
Featured
On Demand

Transform Data into Insights with Astute Advanced Reporting

See how to produce reports and visualizations to get the most out of your customer data.
Watch Now »
Featured
Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
Featured
On Demand

9 Call Center Automation Opportunities You Don’t Want to Miss

Is there room for automation in your call center processes? Learn about nine opportunities for improvement.
Watch Now »
Featured
Walk through a
Featured
On Demand

Managing a Brand Crisis: A Day in the Life

Walk through a "day in the life" of managing a brand crisis, from first becoming aware of the crisis to successfully resolving it.
Watch Now »
Featured
Learn about the challenges companies frequently face with their VOC programs, and how to overcome them.
Featured
On Demand

Conquering 5 Common Voice of the Customer Challenges

Learn about the challenges companies frequently face with their VOC programs, and how to overcome them.
Watch Now »
Featured
Learn the five key objectives your customer service team should seek to accomplish.
Featured
On Demand

5 Fundamental Goals for Your Customer Service Team

Learn the five key objectives your customer service team should seek to accomplish.
Watch Now »
Featured
Learn three ways to ensure your agents are engaged and focused on delivering the kind of CX that keeps customers coming back.
Featured
On Demand

Happier Agents Make Happier Customers: 3 Ways to Drive Agent Engagement

Learn three ways to ensure your agents are engaged and focused on delivering the kind of CX that keeps customers coming back.
Watch Now »
Featured
Learn how customer engagement technology can help pet care brands meet market challenges head-on.
Featured
On Demand

Top CX Challenges for Pet Care and How to Overcome Them

Learn how customer engagement technology can help pet care brands meet market challenges head-on.
Watch Now »

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