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  • Customer Training: Maximizing Efficiency with Agent Assist

    Live | Wednesday, July 12, 2017 11:00 AM ET

    Are you making the most out of the integration between ePowerCenter and Astute Knowledge? Join Jim Wallace as he demonstrates how Agent Assist can provide for better efficiency and accuracy in your agents' case work. In this webinar, we'll cover the basics of Agent Assist, how to set it up, and benefits to your business.

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  • Revolutionize Customer Experience with Astute Bot [Demo]

    Live | Friday, July 21, 2017 11:00 AM ET

    Chatbots are picking up steam as more brands are starting to investigate how to leverage this emerging technology. Astute Bot enables you to deliver sophisticated experiences at any time and on channels where your customers already engage.

    The conversational interface is smart enough to return a meaningful response and know when to escalate to a live agent -- creating the perfect balance between virtual and live customer service. 

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  • Customer Journey Mapping Best Practices

    On Demand | 25 MIN

    Customer journey maps help address key customer experience (CX) challenges. Did you know three out of five CX professionals use customer journey maps to gain customer insights and guide their engagement strategies? Learn best practices for customer journey mapping.

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  • Product Quality: Avoiding and Managing Crisis Situations

    On Demand | 28 MIN

    The key to avoiding a crisis is identifying an issue before it becomes a trend. They key to managing a crisis is understanding your inbound contacts, and informing your agents on how to interact with these customers. Astute can help you be prepared with threshold notifications, frequency reports, and more.

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  • Getting Started with Bots

    On Demand | 24 MIN

    As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. But the usual FAQs or knowledgebase keyword searches aren’t enough either. Consumers who are used to talking to Siri, Google Now, or Alexa don’t want to work to find the magic combination of words that returns the answer they need. That’s where bots come in. 

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  • Assess Your Customer Experience in 5 Key Areas

    On Demand | 26 MIN

    Is your customer experience good enough? It’s a critical question, but one that’s not easy to answer. Astute’s Customer Maturity Framework Assessment breaks it down into straightforward questions in five key areas.

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  • 3 Ways Millennials Are Shaking Up the Auto Industry (And What You Should Do About It!)

    On Demand | 18 MIN

    The auto industry is undergoing its first major upheaval in decades, and the car companies that will succeed are already starting to adapt. Find out what changes to expect and how you can keep one step ahead of your younger customers.

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  • Drive Engagement and Revenue by Delivering Great Customer Service

    On Demand | 55 MIN

    Guest speaker Kate Leggett, Forrester VP and Principal Analyst, and Astute CTO Alex George share their insight into delivering the intelligent, personal, and contextual service your customers demand.

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  • Addressing 4 Key CPG Challenges

    On Demand | 27 MIN

    Customers are seeking unique, authentic products, and experiences in a fragmented marketplace, forcing CPG companies to look for smarter ways to meet these expectations as well as comply with regulatory requirements. Join us for this free webinar to learn about the challenges today’s CPGs face and how the right technology can help overcome them.

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  • Anatomy of a Chatbot

    On Demand | 28 MIN

    The future is now, and chatbots are finally here! No longer just a possibility, chatbots are already starting to radically change everything we know about customer communication. Learn more about the ins and out of chatbots and discover ways to use them to your advantage.

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  • Mastering Seamless Interactions for Your Customers

    On Demand | 23 MIN

    Today’s customers expect to communicate and engage with your brand on a personal level across multiple channels in one seamless interaction. Learn how to accomplish this without forcing customers to repeat themselves or switch devices, and while having agents use the same interface.

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  • Get the Most Out of Social Ad Management

    On Demand | 22 MIN

    In this session, you'll learn what you should look for in a social ad management tool, as well as best practices to get the most value from your social ads.

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  • Chat and Messaging: Why You Can’t Ignore

    On Demand | 27 MIN

    Your customers no longer want to call. Now more than ever, humans start with a quick message even if we desire a full conversation. We communicate by chat, voice, video and always in that way. Learn why this is a trend you can’t ignore, and tips to executing chat successfully for your brand.

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