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Bot, or not? Find out whether your chatbot should pretend to be a human. Join the 15-minute Coffee Break webinar on Thursday, August 17 at 11:00 AM ET.

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Webinars

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  • Bot or Not: Should Chatbots Pretend to Be Humans?

    Live | Thursday, August 17, 2017 11:00 AM – 11:15 AM ET

    Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.

    Sign Up Now »
  • 3 Must-Haves to Protect Your Brand

    Live | Tuesday, August 22, 2017 01:00 PM – 01:15 PM ET

    See how you can conquer the most common types of brand crises using smarter technology.

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  • 9 Tips to Engage Millennials with Mobile Self-Service

    Live | Thursday, August 24, 2017 01:00 PM – 01:15 PM ET

    Robust mobile customer service is becoming more and more important. Learn 9 tips for providing the mobile self-service support millennials want.

    Sign Up Now »
  • 5 Steps to Mastering Social Customer Care

    Live | Tuesday, August 29, 2017 11:00 AM – 11:15 AM ET

    Despite the popularity of social networks, many brands still struggle with how to serve customers via social channels. Learn five steps to delivering the social care your customers expect.

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  • Customer Experience Trends in Retail

    Live | Thursday, August 31, 2017 01:00 PM – 01:15 PM ET

    Learn about upcoming trends expected to impact retailers, and why you can't afford to ignore them.

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  • Customer Training: Streamlining the Review Process with Task Management in Astute Knowledge

    Live | Wednesday, September 13, 2017 11:00 AM – 12:00 PM ET

    Subject matter experts should be involved in creating content for your knowledgebase. See how to facilitate their contributions with Astute Knowledge.

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  • 6 Ways to Take Customer Self-Service to the Next Level

    On Demand | 31 MIN

    Learn about the factors that matter for your self-service strategy, plus real-world examples to help move your self-service offering forward.

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  • Best Practices For Your Call Center

    On Demand | 31 MIN

    Your call center is the face of your brand. Learn about the call center best practices you should be following right now.

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  • Customer Journey Mapping Best Practices

    On Demand | 25 MIN

    Customer journey maps help address key customer experience (CX) challenges. Learn best practices for creating customer journey maps.

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  • Product Quality: Avoiding and Managing Crisis Situations

    On Demand | 27 MIN

    The key to avoiding a crisis is identifying an issue before it becomes a trend. Learn how to identify issues before they become trends and resolve inevitable crises.

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  • Getting Started with Bots

    On Demand | 24 MIN

    As customer demand for 24/7, instant service increases, companies are discovering that they can’t keep up without some level of automation. Learn how to get started with a customer service bot.

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  • Assess Your Customer Experience in 5 Key Areas

    On Demand | 25 MIN

    Learn how to use Astute's CX Maturity Framework to identify your opportunities for improvement.

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  • 3 Ways Millennials Are Shaking Up the Auto Industry (And What You Should Do About It!)

    On Demand | 17 MIN

    Learn about the challenges today’s automakers face and how the right technology can help.

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  • Addressing 4 Key CPG Challenges

    On Demand | 27 MIN

    Learn about the most pressing challenges faced by CPG companies, and how the right technology can help.

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  • Drive Engagement and Revenue by Delivering Great Customer Service

    On Demand | 52 MIN

    Two experts share insight into delivering the service your customers want.

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  • Anatomy of a Chatbot

    On Demand | 28 MIN

    Learn the ins and out of chatbots and discover ways to use them to your advantage.

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  • Mastering Seamless Interactions for Your Customers

    On Demand | 23 MIN

    Your customers want to engage with your brand across multiple channels in one seamless interaction. Learn how in this on-demand webinar.

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  • Get the Most Out of Social Ad Management

    On Demand | 22 MIN

    Learn what to look for in a social ad management tool, and how to get the most bang for your buck.

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  • Chat and Messaging: Why You Can’t Ignore

    On Demand | 27 MIN

    Now more than ever, humans start with a quick message even if we desire a full conversation. Learn about this trend and how to execute chat successfully for your brand.

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  • Revolutionize Your Customer Experience with Astute Bot [Demo]

    On Demand | 19 MIN

    Chatbots are picking up steam as more brands are starting to investigate how to leverage this emerging technology. See what bot technology can do for your customer experience.

    Watch Now »