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Featured
Learn which social media data sources you can connect in Astute Social and how to set them up.
Featured
Live | August 19, 2020 11:00 am - 11:45 am ET

Astute Social Data Sources: What You Need To Know [Customer Webinar]

Learn which social media data sources you can connect in Astute Social and how to set them up.
Register Now »
Featured
Learn what to expect during the 6 stages of the coronavirus crisis and how you can best prepare employees and your organization.
Featured
On Demand

How HR Can Prepare for the 6 Stages of COVID-19

Learn what to expect during the 6 stages of the coronavirus crisis and how you can best prepare employees and your organization.
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Featured
Learn our most practical tips for transitioning your call center to work from home in response to current events.
Featured
On Demand

Practical Tips for Transition to Work-At-Home Call Centers

Learn our most practical tips for transitioning your call center to work from home in response to current events.
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Featured
How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
Featured
On Demand

New Research on How Customers Want to Talk to You

How do your customers really want to engage with you for service? New, original research from Astute dives into channels, preferences, and behaviors – with some findings that may surprise you.
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Featured
See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
Featured
On Demand

Delivering Social Customer Care for the Modern World with Astute

See a demo of Astute Social to learn how to deliver faster, more consistent service to your customers across all your social channels.
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Featured
See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
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On Demand

Transforming Your Digital Self-Service Experience with Astute

See a demo of Astute's Digital Self-Service to learn how this award-winning platform improves customer experiences across all your digital properties.
Watch Now »
Featured
What customer care and CX trends should we expect to confront in 2020?
Featured
On Demand

Customer Care in 2020: The Top 20 Trends You Should Know

What customer care and CX trends should we expect to confront in 2020?
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Featured
Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
Featured
On Demand

Modernizing the Customer Experience: 6 Must-Haves for Your Agent Tools

Do your current tools set agents up for success? Learn about the six must-haves you should be looking for when evaluating consumer engagement tools.
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Featured
For effective digital transformation, customer care leaders should start by mapping the service journey.
Featured
On Demand

Mapping Your Customer Service Journey to Drive Digital Transformation

For effective digital transformation, customer care leaders should start by mapping the service journey.
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Featured
Learn five best practices for handling online customer reviews the right way.
Featured
On Demand

Handling Ratings and Reviews: 5 Best Practices You Need to Know

Learn five best practices for handling online customer reviews the right way.
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Featured
How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
Featured
On Demand

Benchmarking Your Customer Experience: 3 Areas You Should Assess

How does your customer experience stack up? Learn a 3-part framework for evaluating your CX.
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Featured
Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
Featured
On Demand

Building a Bulletproof Bot Business Case: 3 Steps to a Successful Chatbot Project

Learn how you can make the case for a customer care bot and get the most value from a new chatbot program.
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Featured
Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
Featured
On Demand

Unlocking the Power of Your First-Party Data for Better CX

Learn how to use the data you may already be collecting to get to the core of customer issues and find key customer insights.
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Featured
Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
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On Demand

How to Use Customer Journeys to Drive Your CX Strategy

Learn how to use your customer journey maps to build your customer experience strategy now and into the future.
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Featured
Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
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On Demand

3 Opportunities to Optimize Your Contact Center This Year

Could your contact center operations be running more smoothly? Learn three practical ways to optimize operations this year.
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Featured
In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
Featured
On Demand

Top Guest Experience Challenges for Restaurants & How to Conquer Them

In this session, we'll explore key guest experience challenges for today's restaurant brands and how to overcome them.
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Featured
Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
Featured
On Demand

Bot or Not: Should Chatbots Pretend to Be Humans?

Do your customers expect your chatbot to try to pass for a human? Learn how to approach this new business challenge.
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Featured
Learn how to ensure consumers can always find where to buy your products.
Featured
On Demand

Getting Found: How to Effectively Answer Where-to-Buy Questions & Drive Sales

Learn how to ensure consumers can always find where to buy your products.
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Featured
Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
Featured
On Demand

Real World, Virtual Agents: A Practical Approach to Chatbots

Learn how to approach chatbots in a practical, holistic way to maximize your return on investment.
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Featured
Learn how to enhance self-service options to drive a differentiated customer experience.
Featured
On Demand

Customer Self-Service Best Practices: Financial Services & Insurance Edition

Learn how to enhance self-service options to drive a differentiated customer experience.
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Featured
Learn the top five customer experience trends that food retailers need to watch.
Featured
On Demand

The Top 5 Customer Experience Trends for Grocery & Food Retailers

Learn the top five customer experience trends that food retailers need to watch.
Watch Now »

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